Operations Processor

3 weeks ago

Bengaluru Karnataka, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Operations Processor.

**In this role, you will**:

- Perform moderately complex operations duties in support of either a service center or department environment
- Require considerable knowledge of company personnel policies and practices
- Collect data and prepare related operational reports
- Prepare input forms for automated data processing system
- Utilize the company's internal operations to perform duties
- Coordinate projects
- Furnish information to authorized persons
- Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

**Required Qualifications**:

- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326 - Customer Identification Program
- Responsible for working on low/moderate/high complexity/priority cases, depending on the queue type and the complexity of the review
- Reviewing the Core, CIP, CDD elements on the Universal Workstation and if required verify the data against the documents and regulatory comments provided by customer / banker at the time of account opening
- Complete all Mandatory Trainings (Compliance) assigned on internal Develop You Tool before time and adhere to internal timelines
- Assist new team members while on training phase
- Partner with appropriate resources to seek out solutions to problems
- Research and resolve problems within department SLAs
- Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
- Must be flexible to work odd shifts as per the requirement from business
- Ability to work overtime during peak volume times
- Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT

**Job Expectations**:

- Should be a graduate with 2+ years' of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
- Ability to identify "high risk" customers as defined by enterprise policies for risk rating customers
- Ability to meet and often exceed established production standards
- Ability to analyze and summarize large amounts of data
- Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
- Has a basic understanding of multiple processes within LOB
- Examines and delivers as per the required quality, following the laid procedures, policies under guidance
- Accurately process high volumes of work, within established deadlines
- Displays understanding of process related metric
- Possess basic domain knowledge
- Communicate clearly and concisely
- Strong communication skills and have the ability to conduct process trainings and provide floor support if required

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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