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Premium Service Supervisor

2 months ago

Delhi, India TATA SIA Airlines Limited Full time

**Job Overview**:
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

**Key Responsibilities**:
Customer Relationships:

- Promoting the image of the airline by Meeting & Greeting Business Class, Club Vistara Platinum/Gold customers, VVIPs, foreign government non-government delegations at Premium check-in zone
- Premium Service Supervisor will be a One-point contact to handle and diffuse any situation for all above categories
- Meet & greet for Club Vistara customers at Premium class check-in zone
- Decide on disposal of delayed flight passengers and misconnected passengers
- Provide feedback on complaints and compliments and proactively generate action plans to improve service levels and maintain standards
- Mishandled baggage cases

Stakeholder Relationships:

- Promoting the image of the airline by meeting High level Indian and foreign government and non-government delegations
- Liaising with state protocol, government bodies/ departments, airport authorities, other government agencies/authorities and maintain positive relationships with them
- To coordinate with other intra-company departments in order to minimize costs and improve productivity
- To liaise with external and internal service providers to improve quality of service

Staff:

- Recruitment, probation, training, appraisal and promotions/career development of team members

**Skills & Attributes**:

- Ability to manage Frequent flyers, VVIPs, HNIs and high level Indian and foreign delegation
- Must have strong supervisory and on the spot decision-making skills
- Should have excellent written and oral communication skills
- Must have MS office skills

**Work Experience**:

- Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**:

- Graduate from a recognized university

**Location**:
Delhi

**Note**:
All Vistara employees are required to be fully vaccinated against COVID-19

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