Mdm Systems Administrator

3 weeks ago

Chennai Tamil Nadu, India Toast Full time

**MDM Systems Administrator**

**Responsibilities**:

- Be an escalation point for our HelpDesk team when they cannot resolve MDM system or desktop/operating system related issues.
- Escalate complex issues to senior support staff or third-party vendors as needed, ensuring timely resolution and mínimal disruption to business operations.
- Document support incidents within our ITSM platforms (Jira, Service Now) including: symptoms, troubleshooting steps and resolutions.
- Author technical documentation for audiences such as end users and HelpDesk.
- Proactively identify recurring issues and recommend solutions to prevent future occurrences.
- Collaborate with cross-functional teams to implement system upgrades, patches, and security enhancements.
- Stay informed about emerging technologies and industry best practices to continuously improve troubleshooting skills and stay ahead of potential issues.

Qualifications:

- 3+ years of experience in a desktop support or systems administration role.
- Excellent troubleshooting skills with the ability to quickly diagnose and resolve technical issues.
- Experience with MDM platforms (specifically Jamf Pro and Intune)
- Proficiency in remote support tools and ticketing systems.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work independently and collaboratively in a fast-paced environment.

Work Timings: 2pm - 11pm IST

**We are Toasters**

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

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