Product Support Executive
2 months ago
Significant focus on professionalism and quality of service.
- Generates reports for upper management.
- Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
- Trains newly hired customer service representatives.
- Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
Takes customer complaints to upper management when necessary. Determines a course of action to resolve customer problems.
- Provides assistance to representatives during extremely busy times.
- Maintain, manage and update technical system documentation.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹12,000.00 - ₹30,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Work Location: One location
**Speak with the employer**
+91-XXXXXXXXXX
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