Product Support Executive

2 months ago


Katargam Surat Gujarat, India OPTIMUMBREW TECHNOLOGY Full time

Significant focus on professionalism and quality of service.
- Generates reports for upper management.
- Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
- Trains newly hired customer service representatives.
- Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.

Takes customer complaints to upper management when necessary. Determines a course of action to resolve customer problems.
- Provides assistance to representatives during extremely busy times.
- Maintain, manage and update technical system documentation.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹30,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX


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