Service Clerk
2 weeks ago
Position : Service Clerk
Department : Service
Reporting to : Service Incharge/Branch Manager
Location: Pune & Wagholi
Qualification: Graduate/Diploma
Work Experience: Minimum 0- 3 years
**Salary**: Rs 1.4 Lakhs to Rs 1.6 Lakhs CTC
Roles & responsibility:
- Ensure warranty credit reconciled
- Submitting warranty claims to JCB
- Reporting any service developments on a weekly and monthly basis.
- Recording of all Customers call on JCB Care Livelink
- Register ,maintain and fix the calls through JCB Carelink process.
- Maintain and ensure that product problems are addressed within 24 hrs or 48 hrs
and register them on JCB Carelink,Techweb and DBMS
- Updating the customer profile on regular basis
**Requirements**:
- Strong Communication skills
- Positive attitude
- Excellent organizational skills
- Excellent Analytical/Presentation Skills
- Expert knowledge on Excel & MS Office and SAP software
**Salary**: ₹13,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9762216195
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