Customer Care Executive

5 months ago


Tiruppur, India RKS Automotives LLP Full time

**Key Responsibilities**:

- Follow up on service requests and inquiries to ensure timely resolution and customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to address complex customer issues and escalate as needed.
- Provide product and service information to customers as required.
- Identify and assess customers' needs to achieve satisfaction and offer solutions and support.

**Qualifications**:

- Minimum of 1-3 years of experience in the two-wheeler service industry or a related field.
- Diploma or degree in [relevant field] or equivalent work experience.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills with the ability to build rapport and maintain positive relationships with customers.
- Demonstrated ability to handle challenging situations with patience and professionalism.
- Proven track record of delivering high-quality customer service.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 9159767772



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