Customer Support Executive

7 months ago

Perungudi Chennai Tamil Nadu, India FineLine Technologies Full time

**Job description**

**POSITION INFORMATION**

**SUMMARY**:The position serves customer accounts by **providing product and service information**; resolving product and service problems and providing general support to the company's house accounts. Lays the foundation to directly manage individual customer accounts.

**ESSENTIAL FUNCTIONS, DUTIES, & RESPONSIBILITIES**:

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Tracks and maintains customer accounts by recording account information.
- Escalates to Customer Support Lead as needed.
- Escalates production or data call-outs to the management team to quickly resolve any ordering issues customers may face
- Contributes to team effort by accomplishing related results as needed.

**POSITION TYPE/REQUIRED HOURS OF WORK**:

- Full-time
- Office Time 7:00 PM to 4:00 AM IST

**QUALIFICATIONS**:

- Any level of higher education.
- 4 to 6 years of experience in International BPO (Voice)
- Excellent communication
- Proficient in order processing systems, spreadsheets, and word processing software.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
- Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
- Must speak, read, write, and understand the primary language(s) used in the workplace. The primary language is English.

**Benefits**:

- Provident Fund

Schedule:

- US shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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