Customer Support Executive

3 weeks ago

Delhi, India Cedarwood After school program Full time

**JD -** **Customer Support Executive**

**About us**

Cedarwood® is a unique platform for supplemental education for school children. Our network of high quality teachers not only provides best in class academic tuitions but also specialized courses to hone 21st Century skills for school children across 6 key areas - Communication Skills, Problem Solving, Critical Reasoning, Creative Thinking, Collaboration and Creative Arts.

At Cedarwood®, we are passionate about education, learning and children. We are committed to providing international quality standards using age appropriate teaching methodologies and globally accepted education technology.

**Customer Support Executive**:
At Cedarwood we treat both our teachers and parents as customers, your primary responsibility is to ensure customer delight. Some of the tasks that you’ll be doing are listed below;
**Roles and Responsibilities**:

- Schedule the classes and trials on LMS, by coordinating with the sales team and the teachers.
- Update new enrolments in the system and verifying their entries.Maintaining the class count in the backend.
- Updating teachers schedule on calendly as and when required. Assisting and coordinating with sales & teachers for smooth operations
- Assisting management in various data processing
- Sending fee reminders to parents and keeping a tap of their classes.
- Upselling to the existing base to buy more and more courses
- Serve as a channel to convey feedback to and from teachers to parents.
- Organizing staff meetings and updating calendars. Assisting and supporting management.

**Requirements**:

- Bachelor’s degree in business administration or similar field.
- Previous work experience as a customer service executive (preferably in the Edtech industry)
- Excellent organizational skills.
- Hands-on experience working with a CRM/ERP, MS Office or accounting software.
- Laptop and good speed internet connectivity
- Ability to work as part of a team.
- Excellent written and verbal communication skills.

**Work timings : 10:30am
- 7:30 pm, Mon to Saturday**

**Location: Delhi/Pune (Work from home)**

**Remuneration: as per industry standards**

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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