Communication Coach
3 months ago
Gurugram, India
- DOP
- 3104882
**_Role Purpose_**
- The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process._
**_Do_**
**Responsibilities:
- **
**Planning**
- Working with Operation Team Managers, Sr. Service Managers, Practice Managers and other Assistant Managers for firming up on Quarterly key expectations on linguistics requirements
- Planning audit/call monitoring approach for the span with segregation for BQ.MQ and TQ
- Post collection of training needs from stake holders consolidating the overall requirements into coverage targets basis business units/ locations/ work streams etc.
- Getting an agreement from the business on the proposed plan & on reporting as well as effectiveness measurement of linguistic support
- Participating in internal and external client calibrations
**Training Delivery & Floor Support**
- Training Delivery on Accent sensitization and neutralization on frequently used accents in the UK(Cockney, Brummie, Geordie, etc)
- Call monitoring and coaching for all colleagues in the span
- Use monthly mapping of monitored data/ colleague scores to create and execute a process specific floor support plan
- Ongoing Learning & Training Needs Identification and Analysis
- Conduct Regular Coaching and Feedback sessions
- Handle day to day batch management
- Measures pre and post-performance improvement of new batches as well as aligned colleagues from the businesses
- Conduct Dsat analysis and RCA for customer surveys that are marked as Dsats
- 60% floor availability required for real time roving support
- Providing support through huddles, refreshers, statements, mailer campaigns and any other TNI/TNA based activitiy
**3.MIS & Data Management**
- Creating & Maintaining participation reports (planned coverage vs no shows)
- Monthly audit analysis and floor trend reporting. BQ performance reporting
- Monthly and quarterly business reviews showcasing performance
- Collation and analysis of Level one feedback from session and handling level 1 escalations from business around quality of programs
- Analysis of the customer verbatim and reporting out a plan of action based on the same.
**Stakeholder Management**
- Ensure that delivery expectations are clarified for any adhoc requests and business is informed of delays in advance
- Keeping business informed about the performance and progress of the batch with regular updates/reports
- Raising red flags in a timely manner to mitigate any delivery risks
- Ensuring MBRs and QBRs happen regularly along with adhoc connects to keep your stakeholders posted about progress or red flags
**Team Responsibilities**
- Openness to share and learn best practices from other HR colleagues
- Focus on delivering as a team while executing individual responsibilities
- Maintain schedule adherence (leave planning, shift timing, mobility across Noida & Gurgaon, batch schedules)
- Openness to share/receive feedback and work on the same
- Take & demonstrate ownership/accountability of assigned tasks
**Additional Info**:
- Aptitude towards Quality Control (maintain Quality metrics as per client standards)
- Facilitation Skills: Should possess excellent facilitation skills.
- Mentor new hires and onboard them
- Coaching and feedback skills: should possess excellent coaching and feedback skills
- Excellent communication skills (both written and verbal)
- Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point
- Has experience in reporting out data or creating dashboards.
- Data analysis and RCA from a Communication support lens
**Education and Experience**
- Total work experience should be 4 years or more (after Graduation in any discipline)
- HWS (Empl Helpdesk))
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
-
Communication Coach
2 months ago
Gurugram, Haryana, India BT Group Full time**Communication Coach**: - Job Req ID: 39608- Posting Date: 24 Sep 2024- Function: Corporate Functions- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Coach assists in the development of customer advisors through coaching programmes and assists...
-
Writing Coach
5 months ago
Gurugram, Haryana, India Gartner Full time**Description**: **What makes Gartner Research a GREAT fit for you?** When you join Gartner Research, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You’ll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing our clients...
-
Football Coach
5 months ago
Gurugram, Haryana, India specialized tuitions Full timeFootball Coach Duties - Researching teams and developing tactics and strategies. - Scouting talent and running tryouts. - Assessing players and developing training plans to build strengths. - Selecting the team for games and motivating players. - Resolving inner-team disputes and settling disagreements. - Ensuring equipment, changing room, and football pitch...
-
Agile Coach
2 months ago
Gurugram, Haryana, India Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Chess Coach
2 months ago
Gurugram, Haryana, India Ompee Global School Full time**Job Summary**: **Key Responsibilities**: - Plan and deliver chess lessons to individuals or groups of students. - Teach chess fundamentals, including rules, tactics, and strategies, to beginners and advanced players. - Create and execute training programs tailored to the needs and skill levels of the students. - Analyze games, provide constructive...
-
Basketball Coach
5 months ago
Haryana, India Unified Sports Management Services Private Limited Full time**Qualifications**: - Minimum qualification of District level certification in Basketball Coaching **Experience**: - Freshers are welcome to apply - Experienced coaches with a proven track record in coaching basketball at the district, state, or national level are encouraged to apply **Responsibilities**: - Conduct basketball training sessions for...
-
Training Coach
5 months ago
Gurugram, Haryana, India Wipro Limited Full timeGurugram, India - DOP - 3076843 **Job Description**: - India Customer Care | Job Descriptor - Training Coach - **Job Description**: - Wipro Designation: Training Coach - Wipro Band: B2- training strategies, plans, and processes to meet business objectives and conduct domain and client - specific trainings. - Responsibilities: 1. Planning - Work with...
-
Table Tennis Coach
2 months ago
Gurugram, Haryana, India Curefit Full timePlays Reasonably, should have participated in Tournaments at the School, College, District level etc. Fresher or 1-2 years’ experience in Coaching, Decent Communication skills. For Master Key the On Court playing should be satisfactory and communication should be above average. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per...
-
Chess Coach
1 month ago
Sohna, Gurugram, Haryana, India HMA Trading Full time**Job Title**: Remote Chess Teacher **Company**: ATA Pvt Ltd **Location**: Remote **Compensation**: ₹500 per hour **About Us**: ATA Pvt Ltd is a tech-driven platform that connects athletes, coaches, and professionals from various domains to their global audience. We're expanding our services to include chess coaching and are looking for passionate,...
-
Pm (Scrum Coach)
5 months ago
Gurugram, Haryana, India Gartner Full time**Description**: **About Gartner IT**: Join a world-class team of skilled associates who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success,...
-
Agile Coach
3 months ago
Gurugram, India Orange Business Services Full timeabout the role Job Title: Senior Agile Coach Location: CTIO - Gurgaon, India Job Type: Full-Time Experience: 12+ years in IT About the Role: We are seeking an experienced and business-driven Senior Agile Coach to accelerate the SAFE deployment within Orange Business to allow better alignment, faster decision-making process, and...
-
Lawn Tennis Coach
5 months ago
Haryana, India Unified Sports Management Services Private Limited Full time**Responsibilities**: - Conduct tennis training sessions for players at all skill levels - Develop and implement effective coaching strategies and techniques - Focus on skill development, game tactics, and physical conditioning - Plan and organize practice sessions to enhance player performance - Assess and monitor the progress of individual players -...
-
School Counselor and Life Coach
5 months ago
Gurugram, Haryana, India Health Basix Full time**Job Title**: School Counselor and Life Coach **Location**: Sector 40, Gurgaon **Salary**: ₹30,000 per month **Job Type**: Full-time **Qualifications**: - Master's degree in Psychology or Counseling - 1-2 years of relevant experience - Experience working in a school setting (mandatory) **Responsibilities**: - Deliver the WHO model of the SEL...
-
Scrum Master/team Coach
5 months ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 10 S&P Global - Corporate **About the Role**: Scrum Master/Team Coach **The Team**: Digital Technology Services (DTS) is a part of the Digital Solutions corporate function. Within DTS, the Platforms & Tools teams build products and platforms that deliver value and meet customer needs, as well as help...
-
Health Coach
5 months ago
Gurgaon Sector 56, Gurugram, Haryana, India Medi-Skool health services pvt ltd Full time**Description** Are you passionate about helping others achieve their health and wellness goals? Our growing Health, Wellness and Fitness company is seeking a friendly and motivated individual to join our team as a Health Coach. As a Health Coach, you will have the opportunity to make a positive impact on individuals' lives by providing guidance, support,...
-
Scrum Master
1 day ago
Gurugram, Haryana, India S&P Global Full timeScrum Master / Team Coach **About the Role**: **Grade Level (for internal use)**: 10 In this position you will be a member of the DTS Business Management team and work in close partnership with Transformation Coaches/team to increase the effectiveness of SAFe/Agile practices and overall business agility. Specifically, the individual in this role will be a...
-
Life Skills Coach
5 months ago
Gurugram, Haryana, India Mother's Pride Pre School Full time**Job Title**: Counsellor/Life Coach **Location**: Presidium Schools (Multiple Locations) **Job Type**: Full-time **Minimum Qualifications**: - Master's degree in Counseling, Clinical Psychology, or School Counseling from a recognized institution. - Minimum of 2 years of relevant work experience in schools **Responsibilities**: - Provide individual and...
-
Scrum Master
3 days ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 10 In this position you will be a member of the DTS Business Management team and work in close partnership with Transformation Coaches/team to increase the effectiveness of SAFe/Agile practices and overall business agility. Specifically, the individual in this role will be a Scrum Master/Team Coach for...
-
Cricket Coach at Gurgaon Haryana
5 months ago
Gurgaon Kty., Gurugram, Haryana, India EducoHire Full timeWe are seeking a passionate and skilled Cricket Coach to join our team in Gurugram, Haryana. As a Cricket Coach, you will be responsible for providing high-quality coaching sessions to aspiring cricketers, fostering their skills, and instilling a love for the sport. **Job Role**: Cricket Coach **Job Profile**: Part-time **Gender**: Male /...
-
Tennis Coach at Gurgaon Tennis Academy
5 months ago
Gurgaon Kty., Gurugram, Haryana, India EducoHire Full timeJoin our prestigious Gurgaon Tennis Academy as a Tennis Coach and inspire budding athletes to achieve their full potential. **Requirements**: - Minimum 2 years of coaching experience. - Passion for tennis and teaching. - Strong knowledge of tennis techniques, strategies, and rules. - Excellent communication and interpersonal skills. - Ability to work with...