Intern
4 weeks ago
About Us
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G.
Job description:
- CCNA certification is an advantage.
- Excellent Verbal and written communication skills.
- Knowledge on Solaris/Unix will be an added advantage.
Roles and Responsibility
This role is a largely customer-facing technical support (Onsite / Remote) working towards deadlines and with fast turn-around-times.
This role demands you to work in shifts and sometimes in flexible timings as per customer requirements.
- Respond to Technical Queries / Service requests ( SR) from ECI Customers within agreed Service Level Agreements
- Resolve SR’s in a fast and professional manner and keep support requester / Customer updated throughout the support process.
- Efficient handling / escalating SR’s which needs more Technical Attention to T3/R&D teams and coordination / follow up till the closure of the case.
- Visiting customer premises for Installation, Commissioning of Ribbon IP-Optical product, Performing On Job Training for customer.
- Proactively work towards enhancing and acquiring knowledge Technologies and ECI’s products.
- Proactively identify and troubleshoot problems in Key customer’s Network.
Please Note:
- 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'_
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