Customer Support Executive

5 months ago


Mumbai Maharashtra, India Datastraw Full time

**COMPANY OVERVIEW**:
Join our dynamic Direct-to-Consumer (D2C) client company, a purpose-led platform for the next generation, hosting 750+ brands. Rooted in consciousness and contemporary values, we bridge sustainability and lifestyle through innovation, creating a purpose-driven, inclusive, and generationally relevant platform.

**Job Summary**:
**Responsibilities**:

- Solid understanding of all products being sold by the client.
- Provide prompt and efficient solutions to customer queries related to the product and delivery issues.
- Address presales queries related to product features, pricing, and availability.
- Resolve postsales queries related to delivery issues, order tracking, and returns.
- Handle customer complaints and follow up with the relevant teams to ensure timely resolution.
- Keep track of customer interactions and maintain accurate records of customer queries and resolutions.
- Continuously improve knowledge of company products and services to enhance customer support.

**Requirements**:

- Bachelor's degree or equivalent experience in customer service or related field.
- Excellent communication skills, both written and verbal.
- Should be adept in both English and Hindi
- Ability to work independently and within a team environment.
- Prior experience in customer support with a non-voice process is preferred.
- Familiarity with CRM tools and systems.
- Must have a personal laptop and stable internet connection to perform job duties

**Other Details**:

- **Employment Type**: Full-Time, Permanent
- **Work Timings**:10 AM to 7 PM, 6 days a week (Monday to Saturday)
- **Work Mode**: Hybrid
- **Location**:Mumbai

**Compensation**:₹15,000.00 - ₹20,000.00 per month

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- work: 1 year (preferred)



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