Coustomer Care Executive

4 weeks ago


Salt Lake Kolkata West Bengal, India THE BRIGHT EDUCATOR INTERNATIONAL Full time

Making Outbound Calls: Initiating calls to targeted individuals or businesses based on a provided list or database.

Product or Service Promotion: Introducing and explaining products or services offered by the company to potential customers, highlighting their features, benefits, and any promotional offers.

Sales Pitch: Delivering a persuasive sales pitch to encourage customers to make a purchase or avail of the offered services.

Lead Generation: Identifying and qualifying leads by gauging customer interest and collecting relevant information such as contact details, preferences, and requirements.

Handling Inquiries: Addressing customer queries, providing accurate information about products or services, and resolving any concerns or objections raised by customers.

Appointment Setting: Scheduling appointments for sales representatives or field agents to meet with potential clients for further discussions or product demonstrations.

Market Research: Conducting surveys or collecting feedback from customers to gather insights into market trends, preferences, and customer satisfaction levels.

Maintaining Records: Documenting call details, customer interactions, and outcomes accurately in the company's database or CRM (Customer Relationship Management) system.

Meeting Targets: Working towards achieving sales targets, call quotas, or other performance metrics set by the company.

Adhering to Regulations: Ensuring compliance with relevant regulations such as telemarketing laws, data protection laws, and company policies regarding customer privacy and consent.

Continuous Learning: Staying updated with product knowledge, sales techniques, and industry trends to enhance effectiveness in customer interactions and sales.

Team Collaboration: Coordinating with team members, supervisors, or other departments to share information, report progress, and contribute to overall team goals.

**Salary**: ₹8,086.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9051163562



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