Customer Care Executive

2 weeks ago


Pune Cantonment Pune Maharashtra, India B.U.Bhandari Auto Lines Pvt. Ltd Full time

**Primary Roles**:
Answer all calls that come to Ather Retail Space - provide guidance and information over the phone to help them purchase Ather electric scooter

Initial meet and greet - welcome customers who enter Ather Retail Space - offer assistance and guide them to a Product Specialist if required

**Responsibilities**:
Attend inbound calls and provide suitable assistance/guidance to potential customers

Update Call/ Customer details on DMS - ensure good data clarity

Provide sufficient product information and engage with the customers if all PS are busy or unavailable

Assist the sales team in ensuring good time management, opening/ closing SOP's are followed at Ather Experience Centre

**Additionally**:
Supporting the sales ops team at the dealership by making outbound calls to customers when neccessary
- to verify customer information etc

Ensure excellent process hygiene while using DMS or when handling paperwork and support dependent teams

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Pune Cantonment, Pune, Maharashtra (required)

Ability to Relocate:

- Pune Cantonment, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8799909708



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