Dispatcher
5 months ago
**Job Title**: Track and Trace Specialist
As a Track and Trace Specialist at [Company Name], you will be responsible for monitoring and managing the real-time status of shipments, ensuring timely delivery, and providing exceptional customer service. Key duties include:
- **Shipment Monitoring**: Track the location and status of trucks and cargo using GPS and transportation management systems.
- **Issue Resolution**: Address and resolve any issues or delays in the delivery process by coordinating with drivers, dispatchers, and customers.
- **Communication**: Provide regular updates to customers and internal teams regarding shipment status, delays, and expected delivery times.
- **Documentation**: Maintain accurate records of shipment progress, delays, and resolutions in company systems.
- **Coordination**: Work closely with dispatch teams to reroute shipments, manage changes in delivery schedules, and handle emergencies.
- **Reporting**: Generate and analyze reports on shipment performance, delays, and efficiency for management review.
- **Customer Service**: Address customer inquiries and concerns promptly and professionally, ensuring high levels of satisfaction.
**Qualifications**:
- **Experience**: Prior experience in logistics, transportation, or a similar field is preferred.
- **Skills**: Strong organizational, communication, and problem-solving skills. Proficiency with tracking software and systems.
- **Education**: High school diploma or equivalent; relevant certifications or training is a plus.
- **Attention to Detail**: Ability to manage multiple tasks simultaneously while maintaining accuracy.
**Working Conditions**:
- **Hours**: May include evenings, weekends, or after-hours shifts as needed.
- **Environment**: Office setting with potential for remote monitoring tasks.
This role is critical to ensuring efficient and effective transportation operations, enhancing customer satisfaction, and maintaining smooth logistics processes.
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid sick time
Schedule:
- Night shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 06/09/2024
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