Merchant Solutions Operations
2 days ago
**Job Title: _NCT__________**
**Location: Bangalore & Jaipur (multiple roles in both locations____**
The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.
The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.
The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.
**What we’ll offer you**
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
**Your key responsibilities**
Processing Standards
- Process items adhering to procedures and cut-off times.
- Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
- Communicate to the team all process related clarifications received from the sending location.
- Collate data regarding process issues and communicate the same to the Manager.
- Carry out all the EOD functions as per checklists and maintain the relevant records.
- Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
- Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
- Ensure training of new recruits as per the Training Module.
- To ensure proper backups are created within the department
Escalation
- Escalate issues to supervisors and managers as per the escalation procedure.
- Keep Team Manager advised of the exceptional occurrences, to enable appropriate action..
- Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
- To escalate any process related ambiguities to their respective supervisors or manager for clarification
Compliance
- To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development
Business Opportunities
- To achieve the Job objectives set within the timelines agreed.
- Contribution to innovation.
- Contribute ideas with the objective of achieving excellence in service quality.
- Carry out the monthly departmental self-assessments, based on the checklists.
- Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.
Additional Responsibilities
- Ensure all amendments and or updates to the KOP are made on the defined timelines.
- Ensure training of new recruits as per the Training Module.
- Carry out tests or quizzes to assess the trainees
- Maintain all relevant training records.
Assist the manager in preparation of various team related MIS
**Your skills and experience**
- Clear understanding of Payments flow
- Well versed with SWIFT
- Risk and Regulatory
- Payments, SWIFT Back office operation, Operation Risk
- Minimum Graduation in any stream.
**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
**About us and our teams*
-
Merchant Operations Associate
3 hours ago
Bengaluru, Karnataka, India Groupon Full timeHelping our customers have amazing experiences is the heart of everything we do. Are you the kind of person who can step into the shoes of an unhappy customer to calm them down? Are you a pro at multitasking? Do you enjoy working on complex customer problems? Then you should read on. Groupon is an experiences marketplace that brings people more ways to get...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full time5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - Experience with at least one currently relevant, industry-standard programming language (e.g., Python, JavaScript, C#, Java) - Deep understanding of ecommerce and B2B Communication...
-
Intern - Business Ops Team - Merchant Partner
2 hours ago
Bengaluru, India One Sigma Technologies Full time**HYBRID - BENGALURU /** **PRODUCT /** **INTERNSHIP** **About Simpl** Simpl is India’s fastest-growing 1-tap checkout network meant to make payments invisible and money intelligent. Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With more than 20,000 available merchants and 25...
-
Fulfillment Operations Expert
1 day ago
Bengaluru, Karnataka, India Amazon Full timeCompany OverviewAmazon's Fulfillment by Amazon (FBA) Credit Operations team is responsible for managing daily operational aspects that support both Merchant and Customer experiences. Our primary objective is to provide a seamless experience for merchants to benefit from Amazon's superior shipping and customer service capabilities. This highly visible and...
-
Associate Manager
2 days ago
Greater Bengaluru Area, India Razorpay Full timeRoles and Responsibilities:Merchant due diligence, KYC validations, and onboarding monitoring using data analytics to ensure compliance with company standards.Monitor online transactions of merchants using BI tools to detect patterns and identify potential fraud.Conduct investigations on suspicious activities, leveraging data to propose process or...
-
Associate Manager
10 hours ago
Greater Bengaluru Area, India Razorpay Full timeRoles and Responsibilities: Merchant due diligence, KYC validations, and onboarding monitoring using data analytics to ensure compliance with company standards. Monitor online transactions of merchants using BI tools to detect patterns and identify potential fraud. Conduct investigations on suspicious activities, leveraging data to propose process or...
-
Intern - Bd Sales Operations
2 hours ago
Bengaluru, India One Sigma Technologies Full time**HYBRID - BENGALURU /** **BUSINESS /** **INTERNSHIP** **About Simpl**: Simpl is India’s fastest-growing 1-tap checkout network meant to make payments invisible and money intelligent. Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With more than 20,000 available merchants and 25...
-
Sales Operations/enterprise
6 days ago
Bengaluru, India One Sigma Technologies Full time**BENGALURU /** **BUSINESS /** **FULL-TIME** **/ ON-SITE** **About Simpl** Simpl is India’s leading 1-tap checkout network meant to make payments invisible and money intelligent. It is committed to the simplification and democratization of digital transformation in the payments space.As India’s foremost consumer experience platform, Simpl is on a...
-
Tech Expert for Payment Solutions
15 hours ago
Bengaluru, Karnataka, India Amazon Full time**Payment System Developer**Join our team of expert software developers and contribute to the design and development of cutting-edge payment solutions. We are seeking talented individuals who can help us build a secure, reliable, and scalable payment system that meets the needs of third-party merchants and their customers.As a payment system developer, you...
-
Associate - Business Operations
3 hours ago
Bengaluru, Karnataka, India Razorpay Full timeRazorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for...
-
Payments Pricing
7 days ago
Bengaluru, Karnataka, India JPMorganChase Full time**JOB DESCRIPTION** Job Title** Market Research & Insights - Sr. Associate - Payments Pricing (Merchant Services) **Short Description** Join the team that is driving market strategy for one of the most innovative banks. **Position Description**: The J.P. Morgan Payments Pricing is responsible for analysis used to drive strategic pricing decisions and the...
-
Mhd Operations
1 week ago
Bengaluru, India Paytm Full time**About Us**:Paytm is India's leading financial services company that offers full-stack payments and financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. **About the...
-
Operational Risk Manager
7 days ago
Bengaluru, Karnataka, India Razorpay Full timeCompany OverviewRazorpay is a leading payment gateway provider that empowers businesses to simplify their payment experiences.Job DescriptionAs an Associate Manager at Razorpay, you will be responsible for overseeing the risk management functions of the company. Your primary goal will be to identify and mitigate potential risks that could impact our...
-
Unlocking the Future of Payment Solutions
6 days ago
Bengaluru, Karnataka, India myGwork Full timeCompany Overview:Amazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. As a company, we strive to create a dynamic start-up environment that fosters innovation and growth.About Amazon Pay:Amazon Pay enables customers to pay with ease on third-party merchant websites or stores. Our team is...
-
Distinguished Software Solutions Architect
7 days ago
Bengaluru, Karnataka, India myGwork Full timeCompany OverviewAmazonPay, one of the fastest growing businesses within Amazon, enables e-commerce websites to accept and customers to utilize the payment information stored in their Amazon.com accounts to pay for goods and services at sites outside of Amazon.Job DescriptionWe are seeking a highly skilled software developer to join our dynamic team and be...
-
Associate Director
4 days ago
Bengaluru, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we doNPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider...
-
Solutions Engineer
2 days ago
Bengaluru, India Razorpay Full timeJob Description Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of...
-
Digital Payment Solutions Specialist
15 hours ago
Bengaluru, Karnataka, India Amazon Full timeCompany Overview\Amazon is revolutionizing offline payments in India by empowering merchants to expand their business through digital transactions. Our team is passionate about simplifying payments for millions of customers across the country.\Job Description\The Sales Specialist will drive adoption of Amazon Pay among large offline organized retailers,...
-
Bengaluru, Karnataka, India myGwork Full timeAt myGwork, we strive to provide an inclusive environment where professionals from diverse backgrounds can thrive. As a Transportation Program Director, you will play a key role in shaping the future of our logistics operations in India.OverviewThe ideal candidate will possess excellent cross-functional skills and experience working with tech and non-tech...
-
Chargebacks Operation
6 days ago
Bengaluru, India Thompsons HR Consulting Full time**Experience**: 5 to 8 years **Responsibilities**: - Exp in Detection, prevention of fraudulent, unethical, and suspicious activity on payment gateway. - Identifying fraudulent merchants, users - Logical decision making to hold or release transaction - Liaising with the dispute management team - Setting various velocity rules in the system basis merchants...