Associate - Operations

2 weeks ago

Gurugram Haryana, India WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key ResponsibilitiesCoordinates the followup of delinquent accounts related to non payment or denied payment by insurance companies and patients guarantors Establishes and grows strong and effective working relationships within their teams and other local staff including office management and process partners IT, billing and collections, legal, internal audit, etc.Adheres to all revenue cycle management policies to ensure compliance throughout the processParticipates in team building activities, huddles, motivating activities that create a positive atmosphere for their team members to work in. This process includes training, guiding and enhancing performance techniques to improve the overall performance of the team.Manages claim processing, dental exchange inventory, and all other metrics used to ensure processing controls are in place. This will potentially also include posting and auditing of accounts and money.Ensures that accounts are worked timely and the correct disposition is made for all accounts such as rebilling, correcting claims information, obtaining additional information from offices and patients, transferring balances to the patient or guarantor, etc.Identifies and resolves accounts that do not meet our expected payment amounts from insurance companies or patients guarantors.Responsible for reviewing Insurance Explanation of Benefits, Payment Information, Insurance Verification results, and Denial information to determine potential resolution of accounts.Dedicated to providing excellent customer service to our patients, offices, insurance companies and other departments within Western Dental and Brident.Coordinates further collection activity with the Audit Department, Collections and Office Management.Maintains a database of root causes for outlier accounts and provides a status of accounts in a timely manner.Adheres to all corporate policies and procedures.Maintains excellent relationship with staff at all Western Dental locations.Performs other duties, as required.
**Qualifications**
Graduate with excellent communication skills Strong working knowledge of insurance billing and collections, preferably dental.Outstanding communication and analytical skillsMicrosoft Excel experience

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