Mail and Chat Process
6 months ago
Social Media Escalation desk at Malad-West Mumbai location
Roles and Responsibilities:
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
**Salary**: ₹18,720.48 - ₹24,466.99 per month
Schedule:
- Day shift
Application Question(s):
- 6 Month exp mandatory
Ability to Relocate:
- Mumbai Suburban, Maharashtra: Relocate before starting work (required)
Work Location: In person
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