Support Technician

2 days ago


Gurugram Haryana, India Rackspace Full time

**Job Title**: Support Technician (Help Desk)

**Experience**: Supporting
- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS)

**Education**: (Qualified Graduates only)

**Communication**: Excellent communication skills
- Must be open to work in shifts 24/7 *

Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India

**JOB DESCRIPTION**:

- Perform ticket queue management
- Monitor inbound customer ticket requests and route/troubleshoot.
- Should have proven knowledge of Computer systems and functions
- Administer and provide User account provisioning.
- Provide support for business software including Microsoft Office
- Service Desk professional with good customer service knowledge to join our Rackspace FLR team.
- To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.
- Providing a call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.
- Perform capabilities gap analysis and drive continual service improvement across end user support services.
- Own tickets throughout their lifecycle in line with the ITIL model
- Regularly update customers on their own open tickets
- ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus.

**ROLE DIMENSIONS** Geographical remit - International customer base
- Proficient support of Microsoft products.
- Ability to configure printers and other devices within the windows OS
- Must be open to work in 24x7 environment
- Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)
- Basic knowledge of Azure
- Incident management and Hardware / Software related troubleshooting skills
- Familiar with device OS installation or re-imaging.
- Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)


  • IT Support Technician

    1 month ago


    Gurugram, Haryana, India Material Library Full time

    **Job Description - IT Helpdesk Support Technician** **Company Profile**: The Knowledge Center is a dedicated physical space designed exclusively for the architectural and design industry. Our mission is to address the everyday challenges faced by professionals and future professionals in architecture and design. We provide streamlined solutions by offering...

  • IT Technician

    3 months ago


    Gurugram, Haryana, India Tripleplay Intractive Pvt Ltd Full time

    **We Are Hiring Network Technician** **Experience 2 to 5 Years ISP Sector Network Technician** **Job Location** **Gurgaon** **Fix Salary 18000 to 25000 in-hand + PF** **Network Technician Responsibilities**: **Installing network hardware components and cables.** **Configuring network software.** **Identifying and eliminating bottlenecks to ensure...


  • Gurugram, Haryana, India Total IT Global Full time

    **JOB DESCRIPTION: - ** **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions...

  • Hair Technician

    7 months ago


    Gurugram, Haryana, India Satya Skin & Haircare Pvt. Ltd. Full time

    **Responsibilities**: **For Hair Technician**: - **Client Consultation**: - Conduct consultations with clients to assess their hair restoration needs and expectations. - Educate clients on various hair transplant techniques and recommend suitable procedures. - **Hair Transplant Procedures**: - Perform hair transplant procedures, including follicular unit...

  • Technicians

    4 months ago


    Gurugram, Haryana, India Newgen Building Systems Full time

    An 8th pass or above technician typically refers to someone who has completed the eighth grade and is seeking a job in a technical field. The job description for such a position might include: Job Title: Technician **Responsibilities**: 1. Equipment Maintenance: Assist in the maintenance and repair of machinery and equipment. 2. Technical Support: Provide...


  • Gurugram, Haryana, India EEPIC Management Full time

    Profile: Neurology OT Technician Qualification: Diploma in OT Tech Description - Preparing the Operation Theater for all elective and emergency operative procedures. - Communication & informing Sr. Consultants, Anesthetist, other OT technician & support staff about all Posted, Elective/Emergency procedure, for timely execution. - Explain patients all...

  • Hvac Technician

    3 months ago


    Gurugram, Haryana, India Dreesti Airtech Solution Private Limited Full time

    **Location**: Sector 49, Gurgaon **Reports To**: Senior HVAC Technician / HVAC Supervisor **Employment Type**: Full-Time **Experience Level**: Entry-Level to 2 Years of Hands-On Experience in VRV/VRF Systems **Job Summary**: We are seeking a skilled and eager **Junior HVAC Technician** with hands-on experience in **VRV (Variable Refrigerant Volume)** and...

  • Lab Technician

    6 months ago


    Gurugram, Haryana, India Peacock Healthcare Full time

    **Job Description: Lab Technician** **Position: Lab Technician** **Department: Laboratory Services** **Reports To: Laboratory Manager/Supervisor** **Location: Gurgaon, South City 1** **Employment Type: Full-Time** **Job Summary**: We are seeking a detail-oriented and motivated Lab Technician to join our laboratory team. The Lab Technician will be...


  • Gurugram, Haryana, India AMK Global Group Ltd Full time

    **Company**: AMK Global Groups **Location**: Mohali, Chandigarh, India **Job Type**: Full-time AMK Global Groups, a leading immigration consultancy firm, is seeking a highly skilled and motivated individual to join our team as an Immigration Consultant specializing in Lab Technology. In this role, you will play a crucial part in assisting clients through...


  • Gurugram, Haryana, India Studio Materium Full time

    **Job Description - IT Helpdesk Support Technician** **Company Profile**: The Knowledge Center is a dedicated physical space designed exclusively for the architectural and design industry. Our mission is to address the everyday challenges faced by professionals and future professionals in architecture and design. We provide streamlined solutions by offering...


  • Gurugram, Haryana, India Fluor Corporation Full time

    The role of the Principal Information Technology (IT) Technician is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and...

  • Solar Technician

    7 months ago


    Gurugram, Haryana, India K.R. Mangalam University Full time

    **Job Type**:Full Time**Required Experience**:1-12 Years**Job Location**:Gurugram**Solar Technician** **|| Greetings from KR Mangalam Group ||** **Qualification**: - Diploma/B.tech in Related field Experience - +5 years of experience is preferred **Electrical Solar Technician Responsibilities: - ** - Assess the job site, identify and resolve any...

  • Electrical Technician

    6 months ago


    Gurugram, Haryana, India Nurturing Interns Private Limited Full time

    **Job Description: Home Automation Installation Technician** **Position Overview**: **Key Responsibilities**: - **Installation and Configuration**: Install and configure home automation products according to client specifications and project requirements. - **Electrical Expertise**: Demonstrate proficiency in electrical engineering principles and...

  • Panchkarma Technician

    6 months ago


    Gurugram, Haryana, India KRM Ayurveda Pvt Ltd Full time

    Panchakarma Technician carry out various functions including assembly of required equipment, instruments for panchakarma techniques, consumables, articles and drugs and providing support to patient carrying out before, during and after therapy. **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift - Morning...

  • Lab & X-ray Technician

    6 months ago


    Gurugram, Haryana, India Lal Superspeciality Hospital Full time

    **Lab Technician Responsibilities**: - Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary. - Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings. - Recording all experimental data and test results...


  • Gurugram, Haryana, India Grand Hyatt Gurgaon Full time

    Summary ou will be responsible to provide an excellent and consistent level of service to your customers. The Technician - Plant Operator is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating departments. **Qualifications**:


  • Gurugram, Haryana, India Grand Hyatt Gurgaon Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Technician - Plant Operator is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating departments. **Qualifications**:

  • Lab Technician

    2 months ago


    Gurugram, Haryana, India SGT University Full time

    VACANCY FOR LAB TECHNICIAN (CIVIL) **SGT University (NAAC A+ Grade Accredited), **in its campus spread over 70 acres near Gurgaon, offers around 160+ programmes in Medical and Non-Medical domains. It nurtures more than seven thousand students and is a hub of activities involving the nation’s who’s who. It is a part of a group spanning the fields of...

  • Cctv Technician

    6 months ago


    Gurugram, Haryana, India startech computer solution Full time

    **Company**: Startech Computer Solution **Department**: CCTV technician **Reports To**: Sartaj Saifi **Summary**: The CCTV Technician is responsible for the installation, maintenance, and troubleshooting of CCTV camera systems and their associated components. They will work independently and as part of a team to ensure the smooth operation of these...

  • IT Support Technician

    4 months ago


    Faridabad, Haryana, India K.R.Mangalam Global School Full time

    **Job Summary**: The IT Support Technician provides technical support and ensures the smooth operation of IT infrastructure in the school. This role involves troubleshooting hardware and software issues, maintaining the school's computer systems, and assisting staff and students with their technology needs. **Key Responsibilities**: - **Technical...