Customer Service Executive

5 months ago


Mumbai District Maharashtra, India Yapsody India Pvt Ltd Full time

We at Yapsody India are seeking skilled and motivated **Customer Service Executives** to join our growing team and contribute to our commitment to delivering outstanding customer experiences.

As a Customer Service Executive (Voice & Web), you will be responsible for providing top-notch assistance to our customers via both voice and web channels. Your primary objective will be to resolve customer inquiries, address concerns, and ensure a positive interaction with our products.

**Responsibilities**:

- Handle Client Account calls
- Follow standard processes and procedures
- Redirect problems to appropriate resource

**Minimum Skill and Knowledge Qualifications**:

- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Effective written & verbal communication in English
- Willing to work 24 x 7 Rotating Shift with 2-day week off

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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