Operations Executive

3 weeks ago


Delhi Delhi, India VASA DENTICITY LIMITED Full time

Job Summary:
Key Responsibilities:
A. Customer Interaction:

- Provide detailed information about our products, services, and policies.
- Assist customers with product selection, usage, and troubleshooting.

B. Issue Resolution:

- Identify and assess customers needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Escalate unresolved issues to the appropriate internal teams and ensure they are resolved in a timely manner.

C. Product Knowledge:

- Maintain a deep understanding of our dental products and services to offer accurate and relevant information to customers.
- Keep up-to-date with product changes, new releases, and industry trends.

D. Documentation and Reporting:

- Document customer interactions and issues accurately in the CRM system.
- Prepare and submit regular reports on customer support activities and issues.

E. Process Improvement:

- Gather customer feedback and share insights with the product development and quality assurance teams to drive continuous improvement.
- Suggest and implement improvements in the customer support process to enhance efficiency and customer satisfaction.

F. Training and Development:

- Participate in ongoing training to stay updated on product knowledge and customer service best practices.
- Mentor and train new team members as required.

**Qualifications**:
Qualifications:

- Bachelor s degree in Dental Sciences (BDS)
- Minimum of 1 years of experience in customer support,
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using MS Office amp; other data software.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- A proactive approach with a strong sense of responsibility and a positive attitude.

**Additional Information**:
**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.



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