Cloud Solution Architecture

6 months ago

Bengaluru Karnataka, India Microsoft Full time

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Partner Satisfaction: Drive positive Partner Satisfaction and become a trusted advisor to partners and their customers, by leveraging expertise to enable defined outcomes aligned to partner business strategy. You will actively listen and respectfully challenge to drive the best outcomes.
- Trusted Advisor: Develop and expand existing impactful relationships; create and sustain constructive tension and trust with partner and lead adoption of Microsoft technologies.
- Thought Leadership and Partner Insights: Lead virtual teams around technologies and partner challenges, participate in external architect community events and share learnings with internal teams; demonstrate deep industry knowledge and drive recognition for Microsoft solutions. Provide feedback & insights from customers/partners to the relevant Microsoft teams to enable continuous improvement.
- Consumption Growth: Develop opportunities with partner to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft''s value proposition and get value from their investment in Microsoft technology.
- Partner Technical Environment & Resolution of Partner Technical Blockers: Identify and evaluate industry trends and develop technical enablement plan with partner. Maintain technical skills and knowledge of market trends, opportunities, and competitive insights. Using technical expertise, identify opportunities to develop new solutions and services for partners to take to market that drives business results. Identify resolutions to issues blocking go-live of partner-led customer success projects. Lead technical conversations with partners to drive value from their MS investments to service their customers. Deliver all work according to best practices & policies and using repeatable IP.
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

**Qualifications**:
Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- Insightful listening: Cognitive and behavioural approach to listening, asking insightful questions to understand the needs of partners’ customers, issues, business environment and drivers, and going beyond what is said.
- Situational fluency: Will explore attributes and actions of being situationally fluent, using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." It will teach practical methods for pivoting the customer conversation based on what you observe in your current environment.
- Building relationships and Trusted Advisership: Building trust and creating credibility, leveraging relationship mapping across and within the account team.

Plus: Specific technology experience, including
- Certifications in Microsoft Azure, AWS or GCP technologies

Preferred: Pre-existing experience working with GSI Partner Kyndryl.

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