![Cars24 Services Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Care Executive
6 days ago
We are a leading provider of hire-a-driver services, committed to delivering exceptional customer experiences. Our mission is to ensure seamless transportation solutions with a focus on reliability, safety, and customer satisfaction.
As a multilingual customer support executive, you will play a crucial role in providing excellent customer service to our diverse clientele. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a smooth booking process for our hire-a-driver service. Proficiency in Hindi, English, and Kannada is essential for this role.
**Responsibilities**:
- Assist customers in booking hire-a-driver services, providing accurate information about pricing, availability, and terms.
- Resolve customer complaints and issues with professionalism and empathy, ensuring customer satisfaction.
- Coordinate with drivers to ensure timely arrivals and efficient service delivery.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to continuously improve processes and enhance the customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Uphold company standards of professionalism, integrity, and customer service excellence.
**Requirements**:
- Fluent in Hindi, English, and Kannada (spoken and written).
- Proven experience in customer support or a similar role, preferably in the transportation or service industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and a proactive attitude towards issue resolution.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Good interpersonal skills and the ability to work well in a team.
- Proficiency in using customer support software and tools.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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