Customer Care Executive
2 weeks ago
We're looking for customer care executive to join our team,
**Responsibilities**
- Handle a inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
**Required skills and qualifications**
- High school degree or equivalent
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹11,000.00 - ₹16,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Work from home
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Joining bonus
- Quarterly bonus
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Hindi (required)
- English (required)
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