Customer Service Social Media
6 months ago
Dear Folks,
**Who we are looking for - Requirement**
- Knowledge of Customer service and worked in the same background
- Working knowledge/familiarity with social listening tools
- Strong command of the English Language and online written communication
- Experience as a social media executive at a similar company, worked on Simplify 360 tool will be an added advantage
**What you’ll be doing - Job Description**
- Facilitate problem resolution based on customers queries
- Investigating the facts about the customers journey and taking ownership of the same
- Specialize in prevention and repair of the Online Reputation Threats
- Is able to understand the customer and internal company policies with ease
- Create an amazing customer experience by promptly responding to negative comments, feedback, redressing complaints within specified turn-around time thus making the users journey with thebrand worthwhile
- Willingness to work occasional overtime, monthly rotational shifts including week-offs
**Education**:Should be Graduate
**Job Type**:Full-time (Rotational shifts & week-offs)
**Job Location**:Work from office, Lower Parel
Key Skills: Social Media Management, Written communication, Time management, Online reputation management, Social listening, Problem solving, Escalation handling, Customer experience satisfaction
Contact No.6260151860
**Salary**: ₹100,000.00 - ₹400,000.00 per year
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Current CTC?
**Education**:
- Bachelor's (required)
**Experience**:
- Social media marketing: 1 year (required)
**Speak with the employer**
+91 6260151860
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