Threat Expert
2 months ago
Job Function: Business IT Why SoftwareONE?:
The role:
- As Threat Expert
- Managed Security Services you will provide 24x7 technical support for issues that involve our Managed Security Services customers. You will operate under pressure to isolate problems which are directly affecting our customer systems.
- Handle escalated security incident through full life-cycle, making recommendations for preventive controls and improvement of security posture of the customers.
- Take appropriate action for containment, eradication and recovery from the incident.
- Maintains awareness of new and emerging cyber-attack threats, malwares etc. with potential to harm company systems and networks. Make recommendations and implements countermeasures to mitigate potential security threats.
- Assists with the development and maintenance of IT security measurement and reporting systems to aid in monitoring effectiveness of IT Security programs.
- Develop, revise and maintenance Standard Operating Procedures and Working Instructions of the SOC to the high standards and support/train level 1 engineers.
- Develop and maintain good communications and working relationships with teams and external clients.
What we need to see from you:
- Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security
- Minimum 8+ years of experience working in a Security Operation Centre monitoring, detecting, triaging and supporting security solutions
- Strong experience in one or more security technologies listed below
- Have a good understanding of ticket management and service requests
- Have a good understanding of Security Operations and Service Delivery
- Exposure to ISO 27001, PCI related certification and compliance practices
- Awareness and expertise of using any Enterprise Ticketing system
- ITIL processes in supporting Security Solutions and Service Delivery
- Demonstrate ability to work independently while handling multiple client incidents, problems or projects.
- Ability to adapt, follow and evolve the processes and guidelines for Security Operations
- Possess an impeccable work ethic and a high degree of integrity
- Experience in a Security Operation Center environment is desirable
- Cisco certifications such as CCNA
- Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500
- Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security
- Products Preferred
- Expert use of MS Office Suite
- ITIL Foundation Level certified (desirable)
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