Genesys L3 Support

2 weeks ago


Chennai, India Cognizant Technology Solutions Full time

Very strong in fundamental concepts in Genesys Framework and CIM concepts
- Should have good understanding on Genesys Framwork.
- Should have expertise in using Genesys GUI tools for configurations and monitoring.
- Should have knowledge on how to use Kazmir/Mizmir tool for log reading
- Good Understanding on Genesys 7.x/8.x Platform
- Expertise in excellent trouble shooting skills - URS, T-server and SIP Server logs
- Experience in Genesys eServices and reporting
- Ability to learn quickly in a dynamic environment
- To provide problem diagnosis and solutions documentation, administration, support and maintenance of Genesys SIP + IVR suite of components

Infrastructure services and users of customer offices and of those services, and project-based work leading to the deployment and support of Genesys services

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Jul 27 2023

**About Cognizant



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