Customer Service Administrator
2 weeks ago
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
**Your Opportunity**
- **Title: OnVUE Technical Support Coordinator**
- Location: We are a global company and department, with team members are based in Bloomington, Minnesota and Noida, India. This position is based in Bloomington Minnesota.
- Hours: You will be working a regular full-time position - working a 40 hour shift each week. We are hiring for available shifts which may include hours in the afternoon/evening and/or weekends.
- New Hire Training: During your first few weeks of onboarding, you’ll be asked to adhere to a training schedule that allows our teams to show you the ropes and create a foundation of required knowledge you’ll use throughout your career with Pearson.
PRIMARY RESPONSIBILITIES
Technical Support and Troubleshooting
- Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.
- Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.
Deliver first class customer service
- Understands the expectations of a test taker and are able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer’s needs within department guidelines.
Background Requirements
Education and Experience
- Minimum High School Diploma or equivalent
- Customer service experience preferred
- Basic technical troubleshooting experience preferred
Key characteristics we are looking for
- Passion for customer service and find joy in helping others succeed.
- Has a patient, positive, compassionate, and friendly demeanor.
- Thrive working with a team and technology.
- Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.
- Conflict management skills; diplomatic and sees feedback.as an opportunity for growth.
- Time management skills; can quickly and effectively adapt to changes.
- Ability to deal with ambiguity and overcome objections.
- Strong attention to detail.
- Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹30,000.00 - ₹50,375.54 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Flexible shift
- Rotational shift
Ability to commute/relocate:
- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9654402568
- Health insurance
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