Operations Executive

4 days ago


Bengaluru Karnataka, India Zyoin Group Full time

**JOB DESCRIPTION**

We’re looking for an Executive - Global Command Centre who can Global Command Centre (GCC) is a central (Pan India) monitoring unit functioning within the supply chain division of Jumbotail and will be located in Bangalore. As GCC Executive you will be responsible for complete oversight of supply chain operations across different legs - First Mile, Linehaul Logistics, Fulfillment Center and Last Mile deliveries.

**In the First Mile**:

- Support the First Mile team by providing visibility and insights by setting up process adherence checks and publishing metrics to first mile team
- Own process of first-mile pick sheet generation based on capacity available and inventory position.
- Coordinate and follow-up on returns to sellers/vendors ensuring items are received in the right quantity and quality.
- Coordinate for all exceptions with biz ops and FC Ops and resolve them on a regular basis.
- This team will also track manpower and vehicle fleet performance in First Mile In the

**Fulfillment Center**:

- Work with Biz Ops for ensuring ASN compliance and ASN adherence
- Build checks in inward process, ensure all inwards are done within SLA and accurately -Track put-away process and ensure timely in-stock of goods.
- Supervise cycle counting and inventory correction activity.
- Track and publish productivity reports for inward, put away, picking, and dispatch executives.
- Conduct complete RCA on fill rate issues and publish reports to respective stakeholders. -Track expired and slow-moving stock with the help of ground operations.
- Follow-up with business team to ensure timely liquidation and return vendor
- Track manpower and vehicle fleet performance in First Mile

**In the Last Mile**:

- Ensure process adherence and follow-up with the ground team to provide an unparalleled delivery experience to customers.
- Ensure first level escalation in case of any process failures.
- Ensure the performance is met and provide support and guidance in case of any lag.
- Maintain daily MIS reporting on performance for different locations
- DCs.
- Coordinate with KAM/VAM/CD/FC/FM and resolve customer escalations.
- Responsible for Last mile planning and routes planning across Distribution Centers using route planning software.
- Ensure follow up on, returns, re-attempts, return pickups, goods replacement and damages exceptions.
- Ensure on-time manpower reporting and vehicle reporting. Work with the capacity team to ensure ad hoc requests are met to safeguard customer interest.

**Logistics**:

- Handle vehicle capacity planning, raising requests for ad-hoc capacity when needed across first mile, last mile and line haul.
- Work with on-boarded vendors to resolve all driver related issues faced on the ground
- Overview timely reporting and SLA adherence by all vehicles.
- Ensure complete reconciliation of logistics MIS.
- Publish daily reports on vehicle reporting time, vehicle capacity and time utilization.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹200,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have experience in data analysis and MS excel?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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