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Sales Support Representative

7 months ago

Delhi, India Tongues Translation Services LLC Full time

This is a remote position.

We are seeking dedicated and detail-oriented Sales Support Representative to join our dynamic team at Tongues Translation Services LLC, a leading media translation services company. The Sales Support Representative will play a crucial role in assisting our sales team with backend support, ensuring seamless operations, efficient customer service, and accurate data management. If you are a motivated individual with a passion for sales support and customer engagement. Training will be provided on our proposal methods, pricing models, CRM system, and product mix.

**This is a remote position, allowing flexibility in work location. However, availability during United States EST time zone working hours is required.**

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are an excellent fit for the Sales Support Representative role at Tongues Translation Services LLC.

**Roles and Responsibilities**:

- Provide comprehensive sales support to the existing sales team, including but not limited to CRM data maintenance, proposal generation, pricing support, and customer correspondence.
- Collaborate closely with Senior Account Managers, Sales Team, and the CEO to ensure smooth communication and efficient workflow.
- Generate accurate and compelling proposals for new customers based on provided scope and price lists, showcasing our services and value propositions effectively.
- Maintain CRM data integrity, ensuring accurate and up-to-date customer information, sales activities, and interactions.
- Assist in managing current accounts by addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Work collaboratively with the sales team to understand client needs and tailor proposals to match their requirements.
- Collaborate with cross-functional teams to ensure a seamless transition from proposal to project implementation.
- Contribute to continuous improvement efforts by providing insights and suggestions to enhance the sales support process.
- Uphold a professional and customer-centric demeanour in all customer interactions and correspondence.
- Stay up-to-date with industry trends, our services, and competitors to provide informed support to the sales team.
- Display excellent English verbal and written communication skills, ensuring clear and effective communication both internally and externally.
- Additional language competency is a plus and will be highly valued in serving our diverse client base.
- Adhere to the United States EST time zone working hours, as remote work is part of this position's flexibility.
- Collaborate with colleagues to maintain a positive and collaborative remote work environment.

**Requirements**:
**Qualifications**:

- 2-5 years of experience in a sales support role or a related field, demonstrating a strong track record of CRM data management, proposal generation, and customer correspondence.
- Proficiency in utilizing CRM systems for data entry, maintenance, and report generation.
- Exceptional attention to detail and organizational skills to ensure accurate proposal creation and data management.
- Strong interpersonal skills with the ability to work effectively within a team and interface with clients.
- Excellent English verbal and written communication skills are essential.
- Additional language proficiency is a plus.
- Ability to grasp complex product information and convey it in a simple, compelling manner.
- Self-motivated, proactive, and adaptable to a fast-paced and evolving work environment.
- Strong problem-solving skills and the ability to make informed decisions independently.
- Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint.

**Benefits**:
**Compensation**:
This position offers a competitive monthly salary, with the potential for commission based on negotiated terms.

2-5 years of experience in a sales support role or a related field, demonstrating a strong track record of CRM data management, proposal generation, and customer correspondence. Proficiency in utilizing CRM systems for data entry, maintenance, and report generation. Exceptional attention to detail and organizational skills to ensure accurate proposal creation and data management. Strong interpersonal skills with the ability to work effectively within a team