QA and Trainer

3 months ago

Mumbai Maharashtra, India Blenheim Chalcot India Full time

About Blenheim Chalcot

Blenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built Agilisys and even the Rajasthan Royals IPL cricket team. All our 30+ portfolio companies have been incubated and launched by us and now have total portfolio sales of over £500 million and more than 3,000 employees. Our assets under management stand at more than £1.8 billion.

**Responsibilities**:
Monitor, evaluate and score inbound calls & provide feedback. Calibration sessions, employee communication sessions.
Conduct / Lead training sessions.
Partner with clients in conducting TNA, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions
Careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
Role also involves detailed data analysis. Knowledge of different QA Tools will be an added advantage.
Achieve process SLAs, ensure process improvement and adherence to maximum QA Scores
Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided
Able to communicate goal, approach, effort required to his team in a participative environment.

**Must have**:
Excellent verbal and written communication skills at all levels of the organization.
Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills.
Strong analytical and problem-solving abilities.
Detail-oriented
Proficiency in using quality monitoring and evaluation tools or software.
Ability to provide constructive feedback and coaching in a positive and supportive manner.
Familiarity with customer service metrics and KPI's.
Strong organisational and time management skills.
Demonstrate presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
Dependability regarding completion of assignments and attendance.
Knowledge of blended learning/e-learning best practices
Work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
Able to work independently and with teams

**Nice to have**:
Relevant certifications in quality management, training, or related fields can be an added advantage.
Capability to introduce innovative training methods and technologies to enhance the effectiveness of training programs.
Understanding of the industry, its dynamics, and the specific challenges associated with service quality and training.

**Qualifications**:
Bachelor's Degree Graduate

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