Business Operations Supervisor

2 weeks ago

Bengaluru, India NTT DATA Full time

AO - Business Operations Supervisor

The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization
**Business Support Team** is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Supervisor/Supervisor supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager

**Responsibilities**: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
- Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
- As part of daily production activities:
- Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
- Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
- Constant reduction of unbilled items
- Delivering upon the SLAs and KPIs of the team from production standpoint.
- Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
- Responsible for account operations tracking, process compliance activities and repeatable administrative actions with mínimal coordination or ambiguity related to the process areas
- Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
- Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
- Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

**Technical Skills**
- Proficient with MS office suite (MS Excel, MS outlook etc)

**Functional Skills**
- 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
- Resource who has strong process/Business knowledge and experience with Order-to-Cash process
- Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
- 1+ years of Operations or Back-office Support Services experience is preferred
- Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

**Management Skills**
- Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
- Flexible to business requirements
- Coordinate with internal resources and stakeholders for the flawless execution of work
- Effectively communicating your insights and plans to cross-functional team members and management
- Monitoring deliverables and ensuring timely completion of change requests/requirements
- Maintaining SLAs and resolving issues within SLA

**Core Competencies**
- Effective People Management skills with experience of independent team handling for at least 1-3 years.
- Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team
- Using Leadership skills and change management for advocacy of organisational objectives
- Strong business acumen with ability to drive zero surprise operations and un-interrupted production.
- Using innovation and initiative as tools for driving process improvements.
- Driving a strong channel of communication for effective stakeholder management.

Location - Gurgaon

  • Operations Supervisor

    2 months ago

    Bengaluru, India Globe Moving & Storage Co Pvt ltd Full time

    We are looking for an experienced operations supervisor to help us implement the right processes across the company and enable business growth. You’ll assess our departments’ operational methods and propose ways to improve them. Project management and effective communication are important operation supervisor skills. To succeed is this role, you should...

  • Operations Supervisor

    2 days ago

    Bengaluru, Karnataka, India Globe Moving & Storage Co Pvt ltd Full time

    We are looking for an experienced operations supervisor to help us implement the right processes across the company and enable business growth. You'll assess our departments' operational methods and propose ways to improve them. Project management and effective communication are important operation supervisor skills. To succeed is this role, you should also...

  • Business Operations Supervisor

    2 months ago

    Bengaluru, India NTT DATA Full time

    AO - Business Operations Supervisor The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this...

  • Business Operations Supervisor

    2 months ago

    Bengaluru, India NTT Data Services Full time

    AO - Business Operations Supervisor The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this...

  • Operations Supervisor

    2 days ago

    Bengaluru, Karnataka, India Acara Solutions, An Aleron Company Full time

    We have an opening for one of our clients, who is a product-development company based in Bangalore. PFB the job description. Role : Supervisor - Global Services Reporting To : Manager - Global Services Shift : US-Shift New office location: Primeco towers, Arekere Bannerghata road, Bangalore Roles & Responsibilities: Recruits, selects, hires, and evaluates...

  • Operations Supervisor

    2 days ago

    Bengaluru, Karnataka, India Acara Solutions, An Aleron Company Full time

    We have an opening for one of our clients, who is a product-development company based in Bangalore. PFB the job description.Role :Supervisor - Global ServicesReporting To :Manager - Global ServicesShift:US-ShiftNew office location:Primeco towers, Arekere Bannerghata road, BangaloreRoles & Responsibilities:Recruits, selects, hires, and evaluates performance...

  • Executive Operations

    2 weeks ago

    Hebbal, Bengaluru, Karnataka, India Topline Business Support Solutions Pvt Ltd Full time

    **Job Role**: Executive - Operations **Experience**: 2-3 Years **Qualification**: Bachelor’s Degree/ Diploma Role and Responsibility - Communicating with supervisors and upper management regularly - Collaborating with supervisors and creating operational policies and procedures - Overlooking the daily functions of the business - Creating short and...

  • Package Inside Supervisor

    4 weeks ago

    Bengaluru, India UPS India Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Package Inside Supervisor

    2 weeks ago

    Bengaluru, India UPS India Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Package Inside Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India UPS India Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Supervisor - Warehouse Operations

    4 weeks ago

    Bengaluru, Karnataka, India Varuna Group Full time

    **Group Company**: Varuna Warehousing Pvt. Ltd **Designation**: Supervisor - Warehouse Operations **Office Location**: CUTTACK - APOLLO Cuttack (Warehouse), MUF - HERBALIFE Ambala (Warehouse), RB-Sitarganj Sitarganj (Warehouse) **Position description**: - Daily counting of stock - Cycle count - ensure 100% count againstPhysical - Reconciliation of...

  • Supervisor - Warehouse Operation

    19 hours ago

    Bengaluru, Karnataka, India Varuna Group Full time

    **Group Company**: Varuna Warehousing Pvt. Ltd **Designation**: Supervisor - Warehouse Operations **Office Location**: CUTTACK - APOLLO Cuttack (Warehouse), MUF - HERBALIFE Ambala (Warehouse), RB-Sitarganj Sitarganj (Warehouse) **Position description**: - Daily counting of stock - Cycle count - ensure 100% count againstPhysical - Reconciliation of...

  • Production/operations Supervisor

    3 weeks ago

    Bengaluru, India Bhookha Haathi Full time

    **Job Category**:Production/Operations Management**Job Type**:Full Time**Job Location**:Bangalore**Role**:Production Supervisor**Industry Type**:FMCG Food Healthcare Pharma**Functional Area**:Chain Supply Labor Management Operations Operations Management Production Management Purchase Management Warehouse Management**Experience**:2 - 4 years**CTC**:₹240000...

  • Ap - Inv. Proc. - Supervisor

    2 weeks ago

    Bengaluru, India Koch Business Solutions India Full time

    **Description** **POSITION NAME**: Accounts Payable - Supervisor **DIVISION OR CORPORATE FUNCTION**: Finance & Procurement **PRIMARY PURPOSE**: Looking for an experienced Accounts Payable Supervisor who can manage a team & a group of AP Leads providing support for validating, indexing via OCR tool and processing Invoices, cancel & reprocess, return to...

  • Package Inside Supervisor

    4 weeks ago

    Bengaluru, India UPS Full time

    Job Description : Job Title: Supervisor / Assistant Manager - Operations Job Summary The In-House Supervisor oversees the processing of outbound parcels at the company’s package center facilities. He/She conducts pre-operation checks, manages sorting, loading and dispatch operations, and performs post-operation functions. The In-House...

  • Business Operations

    3 weeks ago

    Bengaluru, India PeopleLogic Business Solutions Full time

    **JOB DESCRIPTION** **Job Title**: Manager - Business Operations ***Experience**: 4+ years of experience ***Location**: Bangalore ***Budget**: 25LPA We’re looking for a Manager - Business Operations who - To be responsible for end-to-end Procurement process - To be responsible for the operational efficiency of the process and will be measured on...

  • Supervisor, Operations

    1 week ago

    Bengaluru, India ResultsCX Full time

    **Description** **Supervisor, Operations** Are you positive, motivated,and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and...

  • Telephone Operator Supervisor

    4 weeks ago

    Bengaluru, India Hilton Full time

    Telephone Operator Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Dock Supervisor

    2 weeks ago

    Bengaluru, Karnataka, India Business HR Full time

    Position : Dock Supervisor Qualification: Any Degree Location: Bangalore, Nalamangala Minimum 1 year of experience in Warehouse Language: Kanada Must / English Read & Write Pay: Up to ₹18,000.00 per month Schedule: - Morning shift - Rotational shift Work Location: In person

  • Restaurant Supervisor

    1 week ago

    Bengaluru, Karnataka, India Credvest India Pvt. Ltd., Full time

    **JD: Floor Supervisors** The proper, efficient functioning of a successful restaurant involves more than just guests coming in the door and spending money. Employees must receive careful training and work diligently to satisfy both customers and store sales figures alike. Inventory counts must match usage reports, cash drawers must balance and someone...