Telephone Operator Supervisor

7 months ago

Bengaluru, India Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Operator Supervisor organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.

**What will I be doing?**

As the Operator Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the related Communication Manager / Guest Service Manager.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Communication Manager / Guest Service Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Maintain guest history records to assist with returning guests.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Be proactive towards customers, assisting them with any reasonable requests, and training all team members to see these things before the customers ask.
- Handle all internal and external guest enquiries promptly with mínimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Provide and ensure that all team members provide on time wake-up call services for hotel guests.
- Knowledgeable of Hilton's departmental standards and run the Communication Centre as a MAGIC Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
- Familiar with operating the telephone, FCS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Transfer all internal and external guest calls to the appropriate parties correctly, with mínimal delay.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified.
- Manage all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communication Manager.
- Describe, assign and delegate duties and authorities for the operation of the department at all times.
- Understand what's going on in other departments and its implication for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with Housekeeping and Engineering department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Communicate effectively with the F&B; and Kitchen teams to ensure in-room dining quality and effectiveness.
- Be completely familiar with all emergency procedures and the fire system, ensuring that all Communication Centre team members are familiar with the procedures too.
- Ensure the shift is reviewed, and handovers and briefings are carried out.
- Mai

  • Telephone Operator Supervisor

    7 months ago

    Bengaluru, India Hilton Full time

    Telephone Operator Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Telephone Operator

    7 months ago

    Bengaluru, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Telephone Operator

    7 months ago

    HSR Layout, Bengaluru, Karnataka, India Maruthi Gas Company Full time

    This is a full-time on-site role for a Telephone Operator. The Telephone Operator will be responsible for answering and directing incoming calls, taking messages, and providing excellent customer service. They will also be responsible for transferring calls to different departments and maintaining accurate and up-to-date call logs. **Qualifications** - 10th...

  • Supervisor Operations

    2 weeks ago

    Bengaluru, India BCD Travel Corporate Full time

    **Where will** *** **your** *** **career take you?** **We're not just any travel management company.** **We help clients** **_travel smart_** **and** **_achieve_** *** **_more._** **Operations Supervisor** **Job Summary**: The Supervisor - Operations is responsible for day-to-day management of a travel consultant team, including managing key performance...

  • Supervisor Operations

    1 week ago

    Bengaluru, India BCD Travel Full time

    **Where will** **your** **career take you?** **We're not just any travel management company.** **We help clients** **_travel smart_** *** **and** **_achieve_** *** **_more._** **Operations Supervisor** **Job Summary**: The Supervisor - Operations is responsible for day-to-day management of a travel consultant team, including managing key performance...

  • Male Telephone Operator Board Line

    6 days ago

    Bengaluru, India NIBS Full time

    Telephone Operator Male Good English & Kannada communication Ready to work in Electronic City location Ready to work in rotational shift Qualification - PUC Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Rotational shift Supplemental Pay: - Yearly bonus Ability to commute/relocate: - Bengaluru, Bengaluru - 560100, Karnataka: Reliably...

  • Operations Supervisor

    4 weeks ago

    Bengaluru, Karnataka, India Shree Chakra HR Full time

    Job Title: Operations Supervisor - MaintenanceCompany Overview:We are Shree Chakra HR, a leading provider of staffing solutions. We are currently seeking an experienced Operations Supervisor to oversee our maintenance operations.Salary:The salary for this position is estimated at $85,000 per annum, based on industry standards and the level of experience...

  • Supervisor, Air Operations

    3 weeks ago

    Bengaluru, India AirAsia Full time

    We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. The efficiency of cargo movements relies heavily on strong guidance from our Supervisors in the...

  • Operation Supervisor

    1 day ago

    Banaswadi, Bengaluru, Karnataka, India De'Kriminators Pvt Ltd Full time

    This is a field supervisor job and involves travelling to customer locations to oversee the pest control servies done by the company's operators. Implimentation of best practices, upscaling of service delivery, enhacing customer experience forms part of the work. Should be able to communicate effective to the clients through verbal and in reporting services....

  • Financial Operations Supervisor

    4 days ago

    Bengaluru, Karnataka, India HikeOn Technologies Private Limited Full time

    About UsHikeOn Technologies Private Limited is a dynamic organization seeking an experienced Financial Operations Supervisor to oversee all aspects of our Accounts Receivable and Payable functions.

  • Production/operations Supervisor

    7 days ago

    Bengaluru, India Bhookha Haathi Full time

    **Job Category**:Production/Operations Management**Job Type**:Full Time**Job Location**:Bangalore**Role**:Production Supervisor**Industry Type**:FMCG Food Healthcare Pharma**Functional Area**:Chain Supply Labor Management Operations Operations Management Production Management Purchase Management Warehouse Management**Experience**:2 - 4 years**CTC**:₹240000...

  • Operations Supervisor

    2 weeks ago

    Bengaluru, India Gourmet Garden Full time

    We are hiring for Operations supervisor for Jakkur warehouse. Experience in fresh produce is preferred. Roles & responsibilities 1.Keeping track of inwarding status of all SKUs into the DC and building systems for flawless operations 2.Overseeing and executing order management and dispatch processes including quality control on order segregation,...

  • Nursing Supervisor Trainer

    7 months ago

    Bengaluru, India OrangeCross HomeHealth Pvt. Ltd. Full time

    **Position: Nursing Supervisor cum Trainer (NST)**: The NST will train, guide and supervise the nurses during the training program, as well as during their job assignments. The NST will also monitor the patient's condition and appropriate nursing care. Academic Qualification: **M. Sc Nursing/B.Sc. Nursing** Work Experience: - At least **3 years** of in...

  • Telephone Answering Representative

    3 weeks ago

    Bengaluru, India Exceed Robotics Full time

    **Working Hours**: Tuesday-Thursday: Answer calls between 1pm and 9pm Sat/Sun: Answer calls between 9am - 5pm **Responsibilities and Duties**: As telephone answering representative, you will be responsible for: - You will be working from home answering phone calls during hours given and will report to director of operations. - Answering any incoming call...

  • Operations Supervisor

    4 weeks ago

    Bengaluru, Karnataka, India Savvy Search Full time

    About Savvy Search: We are a leading player in the construction industry known for innovative project execution and client satisfaction.Job Summary:We are seeking an Operations Supervisor to oversee project handovers, gather client feedback, and manage site inspections. The ideal candidate will have strong leadership and communication skills, with experience...

  • Nursing Supervisor

    2 days ago

    Bengaluru, India Corporate Chemistry Full time

    **Position: Nursing Supervisor cum Trainer (NST)**: **Job Location**: Bangalore Academic Qualification: M.Sc. Nursing/B.Sc. Nursing **Work Experience**: Minimum of 5-10 years of hands-on clinical experience, preferably at least 3 years of in ICU care/Neurology/Critical Care Department and training Shift - in-charge/Nursing Head with team management and...

  • HRs Operations Supervisor

    2 months ago

    Bengaluru, Karnataka, India Koch Full time

    **HRS Operations Supervisor** We are looking for an HRS Supervisor who will supervise part of the Global Data team for Koch Business Services in India. You will be Supervising and supporting a team of HR Operations specialists that are responsible for delivering high-quality customer/consumer experience to employees in APAC through employee life cycle (Hire...

  • Operations Supervisor

    5 months ago

    Kannamangala, Bengaluru, Karnataka, India Gourmet Garden Full time

    We are hiring for Operations supervisor for Kannamangla warehouse. Experience in fresh produce is preferred. Roles & responsibilities 1.Keeping track of inwarding status of all SKUs into the DC and building systems for flawless operations 2.Overseeing and executing order management and dispatch processes including quality control on order segregation,...

  • Operations Supervisor

    7 months ago

    Kannamangala, Bengaluru, Karnataka, India Gourmet Garden Full time

    We are hiring for Operations supervisor for Jakkur warehouse. Experience in fresh produce is preferred. Roles & responsibilities 1.Keeping track of inwarding status of all SKUs into the DC and building systems for flawless operations 2.Overseeing and executing order management and dispatch processes including quality control on order segregation,...

  • Warehouse Supervisor- Operations

    3 weeks ago

    Bengaluru, India Cityfurnish Full time

    **Location** - Bengaluru, Pune**: - **Number Of Openings** - 1**: We are looking for a Warehouse Supervisor to oversee warehouse operations, set daily dispatch schedule, track inbound and outbound inventory and collaborate with different departments to maintain operational excellence. - **Responsibilities** -**: 1. Manage the inflow and outflow of stock. 2....