Customer Support Representative

2 weeks ago


Mumbai, India PocketATM Full time

**About The Role**:
PocketATM is looking for highly motivated individuals to manage calls from customers. If you love setting a vision, pushing projects forward to deliver timely and effective results, and solving problems in a detailed manner.

On our Customer Support team, we focus on providing a seamless experience to our customers in usage of the PocketATM platform, along with attaining and solving customer grievances.

**Responsibilities**:

- Should have excellent communication skills
- English
- Working on designing the customer service process and overseeing the same to suggest modifications, as and when required.
- Resolving customer complaints brought to the attention of the team.
- Designing and conducting quality assurance surveys with customers and providing feedback to the management.
- Possessing excellent product knowledge to enhance customer support.
- 6 Days working
- Fresher & Experience both can apply
- Customer orientation
- Work from office
- 6 Months Contract role
- 9 Hour of the Day, 8 hrs work and 1 Hour Break
- Full Salary during training
- Inbound and outbound Process
- Immediate Joiners

**Eligibility Criteria**:

- Any Graduate from any stream.
- Bachelor’s degree preferred.
- A strong problem-solver with experience to drive decisions

**Preferred skill**:

- Team player and quick learner
- Good Communication
- Verbal and Non-Verbal skills
- Multi-Tasking
- Good Team Player
- Self-motivated individual that works well independently and enthusiastically

**Salary**: ₹15,734.00 - ₹27,441.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)



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