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Trainer Counselor Domain- Data Entry/retail

2 months ago

Vasant Kunj Delhi Delhi, India SOS Children's Villages of India Full time

Waking up every morning and getting ready to work in an organisation that believes in changing the world is motivating

One such organisation is SOS Children’s Villages India, where every employee works towards protecting and adding value to the lives of thousands of children. At SOS India, our employees are aware that their little contribution would make a difference in the lives of children, if not many but one

The combination of varied backgrounds that our employees come from, their skill set, experience, and the spirit to work for the welfare of children is what makes us a pioneer childcare organisation.

Join us and contribute in the journey that leads us to a world where no child grows up alone. Be a part of one of the leading Indian NGOs working for children.

Trainer Cum Counselor | Domain
- Data Entry/Retail - VTC- **Position**: Trainer Cum Counselor | Domain
- Data Entry/Retail - VTC
- **Employment type**: Full time
- **Reporting to**: Centre Cum Placement In charge
- **Department**: VTC

**Role and Responsibilities General**:
Overall Centre Management and ensuring youth personal needs assessment, vocational skills training and are successfully placed in work.

**Roles & Responsibilities**:

- Adhering to the training schedule and ensuring imparting of quality training as per defined parameters and scheduled timelines, comprising of the following:

- Ensure that the Code of Conduct is duly administered and adhered to
- Ensure maintenance of day wise module and curriculum of each courses/trades and daily log for the course being conducted and the same to be displayed in the classroom
- Ensure maintenance of attendance sheet for each training session in the prescribed format
- Provide continuous guidance and mentoring to trainees
- Ensure timely availability of training materials / consumables / tool kits at the site of the trainings
- Ensure timely reports, success stories, best practices, write ups for newsletter and any other required communication
- Conduct sourcing activities by exploring all sourcing channels like catchment areas, educational institutions, employment exchanges, Canopy, Door to Door, etc.
- Preparation of trainees’ CVs
- Identifying potential employers and relationship building and maintenance
- Handholding of trainees after placement
- Any other duty assigned from time to time by Centre Head

**Trade specific**:
Conduct training for Data entry/Retail course. This will include the following modules:

- Life Skills, Etiquette and Grooming, Basic English, Customer Service, Basic Computers, Financial Literacy, Introduction to Sales
- Understanding frontline selling, Sales planning and its importance, Retail sales
- Understanding various sources of lead generation, Understanding the importance of lead tracking
- Understanding Pre call preparation and its importance, Learning to open call, develop need, probe customer, propose solution, eliminate doubts and close call
- Maintaining customer relationship, Conducting follow-up activities

**Education and Experience**:

- Graduate in any stream. Post
- graduation degree will be an added advantage
- 3+ years of experience as a trainer

**Application process**:

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