Csm - Professional Services

2 weeks ago

Noida, India PrismHR Full time

We currently have an immediate need for an Implementation SME to support the pace of the company’s growing national, multi-state and multi-location accounts. This role will report directly to the Professional Servicer Manager/ Associate Director and is located out of the Noida Office. Key accountabilities for this role include assistance with successful project management from concept to closure, client identification, implementation mapping, defining resources and schedules for project/program implementation, plan and schedule project deliverables, milestones, and goals.

**Key Responsibilities are as follows**:
**Project management responsibilities**
- Assist the PM in the design, development, and delivery of technology solution
- Defines requirements and project plan lifecycle deployment.
- Transfer knowledge to customers through effective product education
- Assist in maintaining project plan to reflect actual progress of the project
- Assist in managing the project to successful and timely completion Consistent status calls with the project team and client sponsors

**Account management responsibility**
- Create strategies for risk mitigation and contingency planning
- Escalate project delays and issues with appropriate cross-functional teams
- Provide reporting to reflect current tasks and phases
- Effective training and presentation skills Assisting client with change management

**Ability to complete the following implementation tasks**
- Work with clients to collect requirements and business needs
- Efficiently identifies and solves project issues
- Ability to independently and successfully complete an entire training class
- Deliver both “Basic” and “Administrator” level training
- Review system configuration with client
- Management of multiple projects simultaneously
- Develop positive and valued relationships with key client decision-makers and influencers
- Collaborate with field operations resources on device shipment and field training delivery
- Guide client through all phases of their implementation ensuring the client is successfully moved to production

**Qualifications**
- Bachelor’s degree with 3-5 years professional experience in IT-related project management
- Ability to learn, communicate and interpret products, policies, and operating procedures
- Exceptional oral and written communication skills
- Proficient in MS Office Tools, including Word, Excel, Visio, Project
- Strong organizational and multi-tasking skills
- Ability to interact with clients in a professional manner
- Proactive, independent, self-motivated, and results-oriented
- Client management experience
- Strong attention to detail
- Strong leadership skills
- Time and Attendance experience is preferable
- Payroll or Time & Labor management experience is preferable

**Diversity, Equity and Inclusion Program/Affirmative Action Plan**:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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