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Customer Service Representative

7 months ago

Mumbai Maharashtra, India Grace Services Full time

**We are hiring for Grace Staffing Services**

**Job Title**: Customer Service Representative
**Shift Timing**: Rotational shifts, based on US Shifts 5 days working with 2 rotational offs

**Qualifications**:

- Minimum qualification: Higher Secondary Certificate (HSC)
- Graduates are encouraged to apply
- HSC with 6 months to 1 year of relevant experience OR fresh graduates with marksheets in hand
- Any prior experience should be documented and verifiable

**Key Responsibilities**:

- Resolve customer complaints and issues in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Process orders, returns, and exchanges efficiently
- Maintain a high level of customer satisfaction through excellent service
- Collaborate with team members to ensure seamless customer experiences
- Keep detailed records of customer interactions and transactions
- Stay updated on product knowledge and industry trends

**Qualifications and Skills**:

- Minimum HSC qualification required; graduates are preferred
- Previous experience in customer service is a plus
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Ability to work well in a team environment
- Flexibility to work rotational shifts based on US time zones

**Perks and Benefits**:

- Competitive salary based on experience and qualifications
- Pick up or drop off facility provided by the company
- Opportunity for career growth and advancement
- Comprehensive training program
- Friendly and supportive work environment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹34,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person