Administrator

2 months ago


Coimbatore Tamil Nadu, India Wipro Limited Full time

Coimbatore, India
- Tech Hiring
- 3109303

**Role Purpose**
- The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_

**Do**

**Ensure timely response of all the tickets raised by the client end user**
- Service requests solutioning by maintaining quality parameters _
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service- Installing and configuring software/ hardware requirements based on service requests- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction- Coordinate with on-site team for complex problem resolution and ensure timely client servicing- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner***

**_Stakeholder Interaction_**

**_
- **

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - **_Expert_**

**_Competency Levels_**

**_Foundation_**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**_Competent_**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**_Expert_**

Applies the competency in all situations and is serves as a guide to others as well.

**_Master_**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- **_Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_No._**

**_Performance Parameter_**

**_Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

Veeam backup

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


  • Administrator

    5 months ago


    Coimbatore, Tamil Nadu, India Wipro Limited Full time

    Overview: **Job Description for Job Management ($Universe)** - Providing administrative support on $ Universe Job Management environment. - Responsible for Job Scheduling and Job Monitoring, $ Universe Agent installation, daily health check and tool administration activities. - Knowledge or experience on BMC Control M is an added advantage. - Provide...

  • Administrator

    5 months ago


    Coimbatore, Tamil Nadu, India Wipro Limited Full time

    Coimbatore, India - Tech Hiring - 3077579 **Job Description**: **Job Description for Job Management ($Universe)** - Providing administrative support on $ Universe Job Management environment. - Responsible for Job Scheduling and Job Monitoring, $ Universe Agent installation, daily health check and tool administration activities. - Knowledge or experience on...

  • IT Administrator

    6 months ago


    Coimbatore, Tamil Nadu, India The Indian Public School Full time

    We Require Minimum 1 Year experience in IT Administrator job Pay: From ₹18,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Office Administrator

    6 months ago


    Coimbatore, Tamil Nadu, India Innox structural system pvt ltd Full time

    **Company Description** At INNOX STRUCTURAL SYSTEM Pvt Ltd, we specialize in pre-engineered steel buildings and offer cost-effective and functional solutions. With our unique construction method and expert design engineers, we provide high-quality steel buildings of any size and shape without compromising structural integrity. Our 20 years of experience and...


  • Coimbatore, Tamil Nadu, India espaandsalon Full time

    Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Announcing clients as necessary. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assisting with a variety of administrative tasks including copying, faxing,...


  • Coimbatore, Tamil Nadu, India Best Finance Corporation Limited Full time

    Industry Type: Financial Services Department: Administration Education Qualification: MBA Experience : 1-2 years in any financial industry or bank **Responsibilities**: - Office Management:Maintain and organize office operations and procedures - Provide administrative support to ensure efficient operation of the office - Record Keeping: Maintain...

  • Administration Officer

    6 months ago


    Coimbatore, Tamil Nadu, India Link-K Insurance TPA Private Limited Full time

    **Position**:HR Generalist with Front Office **Location**:Goldwins, Coimbatore **Experience**:3-4 years **Overview**: RKS Builders is seeking a skilled HR Generalist with 3-4 years of experience to manage HR activities, front office tasks, purchases, and office administration in Goldwins, Coimbatore. **Key Responsibilities**: - **HR Activities**: Handle...


  • Coimbatore, Tamil Nadu, India Amrita University Full time

    Job Title Administrative Executive Location Coimbatore, Tamilnadu Required Number 1 Qualification Undergraduate or equivalent **Job Description**: To lead and develop industry and business professional related events management, and the brand management of ASB MBA /PhD programmes - To support the development and management of MDPs/FDPs, Executive Development...

  • Office Administrator

    6 months ago


    Coimbatore, Tamil Nadu, India Landmark studio Full time

    Office Administrator for Photography Studio Location - Saravanampatti,Coimbatore Looking for an experienced office administrator/studio manager who can manage administrative tasks and teams of our growing photography studio. **Requirements**: Reporting daily progress of sales to the manager and updating about monthly sales targets. Coordinate with...

  • Academic Administrator

    2 months ago


    Coimbatore, Tamil Nadu, India MITHRA Full time

    International Job Opportunity Location Guyana, South America Academic Administrator like Registrar for university Accommodation will be provided Preferable Marine engineering degree with minimum 10 yrs of teaching and sailing experience Academic administrator willing to work on the above domain Pay: ₹11,880.30 - ₹150,000.00 per month Schedule: -...

  • Office Administrator

    5 months ago


    Coimbatore, Tamil Nadu, India BNI Full time

    Our company is looking for a Administrator to manage projects from start to finish and ensure that they are completed as per contract requirements. The Administrator will be responsible for developing and monitoring project schedules, making sure necessary resources are available to facilitate project completion and acting as the liaison between the project...

  • System Administrator

    5 months ago


    Coimbatore, Tamil Nadu, India ATTS Technologies Full time

    We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that...


  • Coimbatore, Tamil Nadu, India Thatha Patti Elders Foundation Full time

    Job Title: Administrative Assistant Company: Thatha Patti Elders Foundation Location: Saravanampatti, Coimbatore. /Part-time **Job Description**: **Responsibilities**: - Greet visitors and answer incoming calls in a professional and courteous manner. - Manage and maintain office supply inventory and place orders as needed. - Coordinate meetings,...


  • Coimbatore, Tamil Nadu, India Universal Elder Care Full time

    Job Title: Administrative Assistant Company: Universal Elder Care Location: Kovai Pudur About Us: UEC is a dynamic and innovative Elder Care (old age home) company. We're committed to delivering excellence in all aspects of our business and strive to create a positive impact in our industry and community. **Responsibilities**: - Greet visitors, answer...


  • Coimbatore, Tamil Nadu, India eNova Software and Hardware Solutions Private Limited Full time

    **Responsibilities**: **Scholarship Management**:Assist in the administration of scholarship programs within the institution. Maintain accurate records of scholarship applicants and recipients. Communicate with scholarship applicants to ensure the completion of necessary documentation. Collaborate with academic departments to facilitate the selection...

  • Hospital Administrator

    2 months ago


    Coimbatore, Tamil Nadu, India Portal HR Plus Full time

    **Dear All** **Greetings !!!** **Urgent Opening for Hospital Administrator in ** **leading Hospital Industry in Chennai** - **Position Name : Hospital Administrator** - **Qualification : Any Degree** - **Industry type : Hospital / Health care** - **Experience : 5 + Yrs** - **Salary : Negotiable** - **Location Coimbatore, Tamilnadu** **Roles &...


  • Coimbatore, Tamil Nadu, India eNova Software and Hardware Solutions Private Limited Full time

    **Responsibilities**: **Scholarship Management**:Assist in the administration of scholarship programs within the institution. Maintain accurate records of scholarship applicants and recipients. Communicate with scholarship applicants to ensure the completion of necessary documentation. Collaborate with academic departments to facilitate the selection...

  • Hubspot Administrator

    6 months ago


    Coimbatore, Tamil Nadu, India Future Forward Technologies Full time

    **Hubspot Administrator** **5+ Yrs** **Work Timings: Standard IST** **Remote** **Contract** **Description** - 5 years of experience as a HubSpot administrator - A strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity. - Strong skill in project...

  • Office Administrator

    6 months ago


    Coimbatore, Tamil Nadu, India SCOTO SYSTEC PVT LTD Full time

    **Responsibilities and Duties**: 1. Handling Calls and Visitors management. 2. Answering screening and forwarding incoming phone calls. 3. Follow-up with Clients, Interaction with Clients, Handling Customer Enquires. 5. Maintain documentation & record-keeping for the Administrative department. 6. Should be responsible to handle cash and office...

  • Office Administrator

    2 months ago


    Coimbatore, Tamil Nadu, India RVS COLLEGE Full time

    We are seeking a highly organized and detail-oriented Admin to manage daily office operations. Key responsibilities include handling scheduling, coordinating meetings, maintaining records, and ensuring smooth office functionality. Key Responsibilities: Oversee daily office operations and administrative tasks. Manage schedules, coordinate meetings, and...