Telecaller
2 weeks ago
**Roles and Responsibilities**:
- Answering calls and resolving queries about product or company.
- Conveying verbal acknowledgments of offers to our Sales group for closing.
- Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
- Keeps up quality service by adhering to organization guidelines.
- Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
- Responding to inquiries concerning things or the organization
- Acquiring and updating an individual’s contact details.
- Calling active or old customers to encourage the purchase of items.
**Requirements**:
- Proven experience as a telesales representative or other customer service role.
- Graduation will be added advantage.
- Excellent knowledge of the English/Hindi language (one regional language -optional)
- Good knowledge of computer programs like (CRM software) and other telephone systems.
- Proven track record of successfully meeting sales quota over the phone.
- Ability to switch communication styles.
**Skills**:
- Proficient in communication and interpersonal skills
- Verbal communication
- Outstanding negotiation skills to resolve issues and address complaints.
- Telephone skills1.
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