Telecaller

1 week ago


Shivaji Nagar Pune Maharashtra, India IT Shaala Full time

Position Title: Telecaller/Telecounselor

**Job Description**:
As a Telecaller/Telecounselor, you will be responsible for handling data of students, inquiries, or leads in the IT domain. Your primary duty will be to engage in calling activities, including inbound, outbound, and cold calling, with the objective of generating walk-ins or potential students for admissions. This role requires exceptional communication skills, a deep understanding of the IT domain, and the ability to articulate information persuasively. Your success will be measured by your capacity to generate maximum walk-ins while maintaining accurate records of each lead provided.

Key Responsibilities:

- Handle data of students, inquiries, or leads in the IT domain.
- Engage in calling activities, including inbound, outbound, and cold calling.
- Effectively communicate with potential students to generate interest and secure walk-ins.
- Provide information about courses, programs, and admission procedures clearly and compellingly.
- Understand the IT domain thoroughly to address inquiries and concerns effectively.
- Maintain accurate and up-to-date records of each lead provided and follow-up activities.
- Collaborate with admissions team members to ensure seamless transition from inquiry to enrollment.
- Continuously update knowledge of IT trends, industry developments, and competitor offerings to enhance persuasive communication.
- Meet or exceed monthly and quarterly targets for generating walk-ins and conversions.

Required Skills and Qualifications:

- Excellent communication skills with the ability to speak persuasively and convincingly.
- Deep understanding of the IT domain and familiarity with relevant terminology and concepts.
- Proven experience in telecalling, sales, or customer service roles, preferably in the education sector.
- Ability to engage with diverse audiences and adapt communication style accordingly.
- Strong organizational skills with a keen attention to detail for maintaining accurate records.
- Resilience and persistence to handle rejection and maintain motivation in a target-driven environment.
- Proficiency in using telecalling software, CRM systems, and other relevant tools.
- Bachelor's degree in a relevant field is preferred.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Application Question(s):

- Are you open to joining Immediately?
- Current residence in Pune? What the location?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Application Deadline: 05/05/2024
Expected Start Date: 01/05/2024


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