Customer Service Officer

5 months ago

Gurugram Haryana, India McCormick & Company Full time

It's an exciting time to be in APZ - McCormick's growth region. Our business here is transforming in remarkable ways. From the rice and spice fields of India and South East Asia to Australia's herb farms, our mosaic of rich distinct cultures inspires the boldest of flavours. Our headquarters and TIC in Singapore, along with our new and transformed facilities in Thailand, India and Australia are powering our regional growth ambitions. Here you'll find a culture that celebrates the best of both; the energy of and pulse of a startup and the solid legacy of our McCormick brand. We're a region on the rise - bold, committed and hungry - so only changemakers need apply

**Position Overview**

This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

**Key Role & Responsibility**
- Receives, enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing. Prepares, collects and archives shipping/export documentation.
- Key reports and administration requests are accurate and supplied to external customers and internal stakeholders in a timely manner. Customer Complaints database is efficiently actioned and follow through with QA takes place to ensure response is completed as quickly.
- Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and Line Mgr on order status, issues or outlook.
- Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other request.
- Utilize analytical tools, systems and data to report business KPI performance and identify and lead service improvements with assigned customer, CCI initiatives and maintain forecast accuracy of the customer.
- Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.

**Experience & Education**

Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business or related field. Fluent English, additional language/s depending on the portfolio.

2-3 years’ experience preferred in Customer Service, Distribution, Logistics or Supply Chain. Knowledge of the customers and markets in which McCormick operates. Knowledge of manufacturing processes, inventory management, warehouse and distribution.

**Other Skills & Competencies**

Good interpersonal and relationship management skills. Able to communicate effectively both orally and in writing with individuals at all levels. Involves significant exchange of information in a concise and logical way. Analytical skills, intermediate Microsoft Office (Excel, Word), independence in addressing and solving issues with internal and external customers, experience with ERP systems.
Achieving results, ability to manage multiple process steps and adapt to changing priorities.
Ability to identify and drive improvement opportunities for work processes (process improvement mindset)

We are proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    5 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    3 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Officer

    5 months ago

    Gurugram, Haryana, India Career Creed HR Services Pvt Ltd Full time

    **Designation - Customer Care Executive / Telesales / Outbound Customer Services Advisor** **Location : Gurgaon Sector 47** Max Salary - 23K to 30K in hand Shift Timings : 9:00 am - 5:30 pm (Monday - Saturday) **Role Description** This is a full-time role as a **Customer Delight Officer**. As a Customer Delight Officer, you will be responsible for...

  • Customer Service Associate

    1 month ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher can apply International Process Excellent communication Required(No Avg.) Good thought process Can work individually or with team Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-35k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8431579781 **Job...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8431579781 **Job Types**: Full-time, Permanent,...

  • Customer Service Officer

    2 weeks ago

    Gurugram, Haryana, India Unilever Full time

    We are looking to hire a Customer Service Officer in Unilever. Function: Ice Creams Location: Jammu Here is how your day at Unilever would look like: - Achieve sales targets through personal selling (visiting market) and driving the distribution system. - Managing the distributor system in terms of both front-end and back-end infrastructure. -...

  • Customer Service Officer

    4 weeks ago

    Gurugram, Haryana, India Unilever Full time

    **Department: Ice Creams**: **Title: Customer Service Officer**: **Location: Udaipur**: **Grade: 1A**: **MAIN JOB PURPOSE**: The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer. **JOB SUMMARY (JOB DESCRIPTION)** - Minimum 2-5 years of experience in...

  • Customer Service Officer

    5 months ago

    Gurugram, Haryana, India GetMyCouch Full time

    Job Title: Customer Service Agent Location: Gurgaon, Haryana About Us: **Job Description**: **Responsibilities**: - **Issue Resolution**: Investigate and resolve customer issues, including order discrepancies, damaged items, and returns. Work closely with other departments to ensure timely and satisfactory resolution. - **Product Knowledge**: Develop a...

  • Customer Service Representative

    3 months ago

    Gurugram, Haryana, India Logic Planet IT Service Pvt Ltd Full time

    Key Responsibilities: Issue Resolution: Address customer concerns and complaints effectively, ensuring issues are resolved to the satisfaction of the client while adhering to company policies and procedures. Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system. Product Knowledge: Stay...

  • Customer Service Officer

    5 months ago

    Gurugram, Haryana, India Vighnaharta Screening Pvt. Ltd. Full time

    **Job Title: Customer Service (CS)** **Location**:Gurugram **Shift**:Day Shift **Salary**:₹12,000 - ₹22,000 (Without PF) **Language Must -** Panjabi and English We are seeking a Customer Care Executive to join our team in Gurugram. Strong communication skills, multitasking abilities, and a customer-focused approach are essential. Prior experience...

  • Customer Service Officer

    6 months ago

    Gurugram, Haryana, India Dental Avenue India Pvt. Ltd. Full time

    **1- handling customer concerns and complaints in a timely manner**. 2- informing customers of upcoming promotions or deals. 3-establishing a positive rapport with all clients and customers in person or via phone. 4- knowledge of TALLY and Computer. Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident...

  • Customer Service Officer

    6 months ago

    Gurugram, India DBS Bank Full time

    Customer Service Officer-(WD55574) Job Purpose •Execute all aspects related to branch operations in a timely and effective manner •Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities Contribute to efficient...

  • Customer Service Executive

    5 months ago

    Gurugram, Haryana, India ARME Consulting Full time

    **Currently seeking a highly organized and customer-focused individual to join as a Patient Relationship Officer/ Customer Service Associate for a BPO Company. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare...

  • Customer Service Officer

    3 months ago

    Gurugram, Haryana, India Samvid Search Full time

    Salary: Up to 20k CTC **Benefits**: - Provident Fund (PF) - Employee State Insurance (ESI) - Paid Leaves/Leave Encashment Workdays: 6 days a week (Sunday off) **Job Description**: Key Responsibilities: - Make outbound calls to patients to check on their well-being and medicine requisition - Follow up with patients regarding their health and doctor...

  • Customer Service Executive

    6 months ago

    Gurugram, Haryana, India ARME Consulting Full time

    **Currently seeking a highly organized and customer-focused individual to join as a Patient Relationship Officer for a BPO Company. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers.** **Position**:Patient Relationship...

  • Customer Service Officer

    5 months ago

    Gurugram, Haryana, India KALP SOLUTIONS Full time

    Hiring in Gurgaon for a BPO - Designation-Customer service Qualification-Graduate Fresher/experienced min 6 Months Salary Fresher - 21k in hand Experienced - 24 in hand Perks: incentives, PF, Mediclaim **Skills**:Excellent communication Basic analytical skills Btech/mba need 6 months ICC experience mandatory Shift - 5 days shift rotational at...