Telecaller

2 months ago


Bengaluru Karnataka, India cynaris solutions pvt.ltd Full time

As a Telecaller, you will be responsible for making outbound calls to customers or prospects, promoting products or services, and providing information or assistance as needed. Your goal is to meet sales or customer service targets and contribute to the overall success of the organization.

**Key Responsibilities**:

- **Outbound Calling**:

- Make outbound calls to potential or existing customers.
- Introduce and promote products or services.
- Conduct market research or surveys as required.
- **Customer Engagement**:

- Answer incoming calls from customers and address their inquiries.
- Provide information about products, services, and pricing.
- Resolve customer complaints or issues in a professional manner.
- **Data Entry and Documentation**:

- Maintain accurate records of calls and customer interactions.
- Update customer information in the database.
- **Follow-up**:

- Follow up on leads or customer inquiries.
- Schedule appointments or meetings for the sales team when necessary
- Communicate effectively and professionally with customers.
- Use persuasive skills to influence customer decisions.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree ,MBA, M.COM).
- Proven experience in telecalling or customer service.
- Excellent communication and interpersonal skills.
- Ability to meet targets and deadlines.
- Basic computer skills and familiarity with CRM software.
- Positive attitude and a willingness to learn.

**Working Hours**:
Typically follows standard office hours.

**Salary**: ₹400,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person


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