See more Collapse

Process Executive

2 months ago

Hyderabad, India Cognizant Technology Solutions Full time

**Team Lead - L&P / Team Manager - L&P**

**Qualification**:
**Graduate (exclusion**:
BE/BTech/MCA) or High School graduate as may be applicable in the Geo
** Responsibility**:
**Business / Customer**:

- **New Business process such as Plan set up, Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support, Authorizations, Binding, quotes and Policy Issue, Group Benefits
- plan updates, Agency, broker and Vendor support such as Respond to queries, commision calculations & Pay out, contract renewals, Agent licensing, Policy owner services**:

- Ensuring that information for new/existing policies or plans are recorded in the system, makes Policy amendments as requested by Contract Owner/participant, process claims.

**Project / Process**:

- 100% Process adherence to transaction processing timelines involving Moneyin, Moneyout, Enrollment processes of annuities to avoid back dated transactions and other measurable metrics.
- 100% adherence to the guidelines as per the business framework.
- Process predefined number of transactions as assigned Not applicable to US population we don't assign out transactions Additionally we have same day processing so there is no way to predefine exact workloads for that work.
- Meets internal process metrics related to transaction processing involving MoneyIn, Moneyout, Enrollment, death, liquidation processing etc, (such as productivity, quality, Consistency Index as defined for the SOW.
- Adhere to audit compliance ( SAS 70, Statutory Audit) of all relevant processes as laid out in process documentation.
- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Respond to data requests.
- Adhere to shift handover processes.
- Raise process related issues / concerns on time with process and team leads.
- Record data relating to production statistics, enduser related notes, etc as appropriate.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.
- Provide updates and submit reports related to own area of work.
- Perform rework on policies which were not processed correctly the First Time.
- Capture predefined policies/amendments in the client system during a business day.
- Record the output in the system provided by Cognizant.
- Highlight process related issues / concerns proactively with TL/TMs.
- Refer to knowledge updates/ repositories to effectively process transactions.

**For Data Processes**:

- Review the document received from participant/Annuitant/Employer/Custodian/ Insured/ Owner/ Insurer to decide, “In Good Order” or “Not in Good Order” based on the documented procedure (provided by the client).
- Analyze available data for underwriters wrt mortality, accident, sickness, disability, and retirement rates.
- Ascertain premium rates required and cash reserves necessary to ensure payment of future benefits.
- Process DC / DB transactions.

**For Voice Processes**:

- Answer calls from customers/end users based on agreed time frames.
- Transfer calls involving next level of service to the appropriate department as per the given guidelines.
- Resolve the issue through effective probing while providing the resolution within agreed time frames.
- Accurately record summary of interaction in the system.
- Advise replace with service clients regarding financial plans utilizing knowledge of tax and investment strategies, securities, insurance, pension plans, and real estate.
- Assessing clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives to establish investment strategies.
- Gather missing information or to take a confirmation on the request received as per standard operating procedure (SOP) from the customers.
- Providing Annuity account value and any surrender charges.

**People / Team**:

- Contribute to and participate in knowledge sharing sessions.
- Align individual goals with team objectives (work cohesively with the team).
- Participate and contribute to organizational activities.
- Record own attendance and time sheet related data to ensure correct billing.
- Conduct refresher training.
- Collate team performance data for reporting purposes as and when requested by the Process and Team Lead.
- Completes all mandatory assessment/ certifications as applicable like Antimoney laundering training (AML), Continuing Education requirements.

**Must Have Skills**
- MS Excel
- MS Office
- MS Powerpoint

**Good To Have Skills**
- Speaking English
- MS Word
- Auto - Claims

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Jul 05 2023

**About Cognizant

We have other current jobs related to this field that you can find below

  • Process Executive

    3 weeks ago

    Hyderabad, India Life Circle Health Services Pvt Ltd Full time

    **Process Executive - Hyderabad** Company: Life Circle - a leading provider of homecare services for seniors Location: Chandanagar, Hyderabad About Life Circle: Life Circle is dedicated to enhancing the quality of life for seniors through compassionate and tailored homecare services. We specialize in providing personalized care solutions that promote...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    Process ExecutiveQualification:Graduate: Any GraduateJob Expectations: Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets Analyze and process transactions accurately & on time. Document all transactions completed in a day. Make significant...

  • Process Executive

    1 month ago

    Hyderabad, Telangana, India Cognizant Full time

    Sr. Process Executive - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    Sr. Process Executive - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    Sr. Process Executive - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility:Stakeholder/Business Management: They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    · Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets · Analyze and process transactions accurately & on time. · Document all transactions completed in a day. · Make significant contribution towards collecting metrics on processes ·...

  • Process Executive

    4 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    · Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets · Analyze and process transactions accurately & on time. · Document all transactions completed in a day. · Make significant contribution towards collecting metrics on processes ·...

  • Process Executive

    3 weeks ago

    Hyderabad, Telangana, India Mazenet Full time

    I am Hiring for the role process executive for one of our MNC client.Please look into the job description below, **Job Details**: Designation: Process Executive CTC: 3.5 LPA Job Location: Hyderabad Shift: Rotational **Roles and Responsibilities**: - Assist in optimization of keywords, bids, account daily and monthly budget caps, impression share, quality...

  • Process Executive

    1 week ago

    Hyderabad, India Mazenet Solution Pvt. Ltd. Full time

    Job Details: Designation: Process Executive (Google Analytics) Job Location: Hyderabad Training Duration: 20 Days Roles and Responsibilities: Perform and verify the implementation of web-based products with customers Give guidance, support, and train customers on how to use the products Employ strong, clear communication skills with your customers and...

  • Process Executive

    4 weeks ago

    Hyderabad, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    4 weeks ago

    Hyderabad, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    4 weeks ago

    Hyderabad, India Cognizant Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through...

  • Executive-customer Experience

    3 weeks ago

    Hyderabad, Telangana, India People Process Teck Full time

    **Location : Hyderabad** **Job Scope**: - Customer Experience Executive is responsible for enhancing experience at Customer touchpoints, ensure upkeep and hospitality standards and carry out activities for sustaining customer engagement._ **Main Duties and Responsibilities**: - 1. Check customer appointments for the day, inform Sales personnel of the...

  • Process Executive

    4 weeks ago

    Hyderabad, India Mazenet Full time

    **Job Details**: **Designation**: Process Executive ( Technical Support) **CTC**: 3.5 LPA **Job Location**: Hyderabad **Training Duration**: 20 Days **Shift**: Rotational shift **Roles and Responsibilities**: conferencing as needed - Perform and verify the implementation of web-based products with customers - Give guidance, and support, and train...

  • Voice Process Executive

    3 weeks ago

    Hyderabad, India Triedge Solution Full time

    Position**:Voice Process Executive** **Salary**: 15000 - 25000monthly Location:hyderabad **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bhubaneshwar, Orissa: Reliably commute or planning to relocate before...

  • Process Executive

    4 weeks ago

    Hyderabad, India Cognizant Full time

    · Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets · Analyze and process transactions accurately & on time. · Document all transactions completed in a day. · Make significant contribution towards collecting metrics on processes ·...

  • Process Executive

    1 month ago

    Hyderabad, Telangana, India Cognizant Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    4 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Associate

    3 weeks ago

    Hyderabad, India USTAXO LLC Full time

    We are looking for a detail-oriented and organized Process Associate to join our team. The Process Associate will play a pivotal role in executing and enhancing operational processes, with a focus on efficiency and accuracy. This role is essential for maintaining high-quality standards and ensuring customer satisfaction. **Responsibilities**: **Process...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...