Front Office Supervisor

2 weeks ago


Thiruvananthapuram Kerala, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

**Reservation Management**: Utilizing HotSoft to manage room reservations, check-ins, and check-outs efficiently. This includes handling bookings, cancellations, and modifications accurately.
- **Customer Service**: Using HotSoft to access guest information and preferences to provide personalized service. This might involve managing special requests, handling complaints, and ensuring guest satisfaction.
- **Billing and Invoicing**: Processing payments, generating invoices, and managing accounts receivable using HotSoft's billing features. This could involve coordinating with the finance department to ensure accurate financial transactions.
- **Reporting**: Generating reports on occupancy rates, revenue, and other key performance indicators using HotSoft's reporting capabilities. This information can be crucial for decision-making and optimizing operations.
- **Training and Support**: Providing training to new staff members on how to use HotSoft effectively. Additionally, offering ongoing support and troubleshooting assistance to ensure smooth operations.
- **Integration**: If applicable, integrating HotSoft with other software systems used in the front office, such as point-of-sale systems or customer relationship management (CRM) software, to streamline processes and improve data accuracy.
- **Data Management**: Maintaining the accuracy and integrity of guest and reservation data within HotSoft, ensuring compliance with data protection regulations such as GDPR or HIPAA.
- **Communication**: Collaborating with other departments, such as housekeeping and maintenance, to ensure seamless communication and coordination of tasks related to guest services.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Work Location: In person


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