Operations Executive

9 months ago

Pune Maharashtra, India iSprout Full time

**Executive - Operations (Soft Services) - Job Description**

As a Executive - Operations (Soft Services) at our coworking organization, you will play a crucial role in ensuring the smooth and efficient operation of our facilities. Your primary focus will be on managing and delivering soft services to create a comfortable and productive environment for our clients. With your attention to detail and strong organizational skills, you will contribute to the overall success of our coworking spaces.

**Responsibilities**:
**Client Management**:

- **Welcoming and Greeting Clients**: As a first point of contact, warmly welcome and greet clients on arrival at the centers to create a positive and friendly environment.
- **Daily Client Meetings**: Conduct daily client meetings, connecting with key representatives from each client at the respective center.
- **Scheduled Cabin Checks**: Conduct weekly scheduled cabin checks to ensure clients' workspace preferences and needs are met.
- **Limited Verbal Communication**: Maintain good communication practices by limiting verbal communication for client services.
- **Understand Client Needs**: Maintain a strong understanding of clients' needs, ensuring their expectations are met.
- **Proactive Client Engagement**: Proactively engage with clients to gather feedback, identify areas of improvement, and provide solutions.
- **Client Engagement Activities**: Plan and execute client engagement activities, fostering a sense of community and client relationships.
- **Monitor Client Satisfaction Metrics**: Monitor client satisfaction metrics and contribute insights for improvement in client support strategies.

**Soft Services Management**:

- Oversee and coordinate the delivery of soft services, including cleaning, maintenance, pantry services, waste management, and other related tasks.
- Ensure the highest standards of cleanliness, hygiene, and overall facility appearance are always maintained.
- Monitor and manage the performance of vendors and service providers to meet service level agreements and quality standards.
- Implement and maintain efficient systems for inventory management, consumables, and supplies.

**Client Experience and Support**:

- Proactively interact with Clients to understand their needs and address any facility-related concerns or requests.
- Provide excellent customer service by promptly responding to Client inquiries, resolving issues, and ensuring a positive experience within the coworking space.
- Collaborate with the operations team to implement Client-focused initiatives and enhancements to improve overall satisfaction.

**Health and Safety Compliance**:

- Ensure compliance with health and safety regulations, including maintaining proper records, conducting regular safety inspections, and promptly addressing any identified issues.
- Implement and maintain emergency response plans, including evacuation procedures, first aid, and crisis management protocols.
- Conduct safety training sessions for staff and ensure their adherence to safety guidelines.

**Vendor Management**:

- Source, select, and manage vendors for soft services, ensuring cost-effectiveness, quality, and timely delivery of services.
- Review vendor contracts, negotiate terms, and monitor performance to ensure compliance with agreed-upon service levels and contractual obligations.
- Conduct periodic vendor performance evaluations and provide feedback for improvement or contract renewal decisions.

**Qualifications and Skills**:

- Proven experience in facility management or related roles, preferably in a coworking or hospitality environment.
- Strong knowledge of soft services, including cleaning, maintenance, pantry services, waste management, and related processes.
- Excellent organizational and time management skills to handle multiple tasks and prioritize effectively.
- Exceptional interpersonal and communication skills to interact with Clients, vendors, and team Clients in a professional and courteous manner.
- Attention to detail and a commitment to maintaining high cleanliness and hygiene standards.
- Knowledge of health and safety regulations and experience in implementing safety protocols.
- Proficiency in using facility management software or tools for managing service requests, inventory, and vendor performance.
- Ability to work independently as well as collaboratively within a team.

Schedule:

- Day shift

Work Location: In person

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