Call Center Executive
2 weeks ago
l Determine the requirement of the caller and handle calls effectively. Follow communication scripts while handling different topics.
l Update job knowledge by participating in training. Identify the learning needs and discuss with the Team Manager.
l Answer inquiries by researching, locating, and providing information.
l Resolve problems by clarifying issues, exploring answers, finding alternative solutions, and escalating unresolved problems to Assistant Manager.
l Complete daily tasks such as doctors’ leave updates/ doctors’ OP timing changes and forward the live updates among team.
l Sell additional services by recognizing opportunities to up-sell and by explaining new features.
l Maintain Call Centre database by entering updated information.
**Salary**: From ₹24,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Night shift
**Speak with the employer**
+91 9207702085
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