Customer Support Associate
2 months ago
**BESTEK ENGINEERING PRIVATE LIMITED**
Urgent Hiring
**Key Responsibilities**:
- Provide accurate information regarding products, services, and policies.
- Troubleshoot and resolve customer issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Document customer interactions and feedback in our CRM system.
- Collaborate with other departments to address customer needs and improve service delivery.
- Stay up-to-date with product knowledge, promotions, and policies.
- Contribute to team goals by meeting individual performance metrics.
**Qualifications**:
- Diploma in Mechanical Engineering
- Previous experience in customer service or support roles is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Positive attitude and a passion for helping others.
**Benefits**:
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
**Salary: 12000-18000**
**Job Location:
- Plot No
- G263 to G266 UPSIDC Industrial Area Phase 1 M.G Road Hapur Ghaziabad 201015**
Employment Type
Full-time
Edit job description
Pay: ₹10,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9456642098
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