Chat Process
5 months ago
Key Responsibilities:
2. Provide accurate information and assistance to customers regarding products, services, policies, and procedures.
3. Resolve customer issues, complaints, and escalations efficiently and effectively, ensuring a positive resolution and customer satisfaction.
4. Utilize a multi-channel approach to assist customers, adapting communication style and method based on customer preferences and needs.
5. Maintain comprehensive and accurate records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
6. Collaborate closely with other team members, departments, and stakeholders to ensure seamless communication and resolution of customer issues.
7. Identify opportunities for process improvements and contribute to the development of best practices and procedures for customer support.
8. Stay up-to-date on product knowledge, industry trends, and company updates to provide informed and relevant assistance to customers.
**Salary**: ₹20,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Blended Process: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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