Customer Service Advisor

4 months ago

Pune Maharashtra, India Barclays Full time

Job Title : Customer Service Advisor
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

Hybrid Working

Onsite role:
Introduction:
As a Barclays Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers’ concerns are addressed is vital to the success of Barclays. We’re driving change to be the digital leader in the market, which means our customer service teams are more important than ever.

What will you be doing?
- You will be receiving inbound phone calls/chats from customers and service their needs effectively and

efficiently
- Understanding and analysing customer needs
- Listening/Reading actively and establishing rapport with our customers
- Adhering to compliance regulations and security policies

What we’re looking for:

- Effective communication, including questioning skills.
- Ability to work independently or as part of a team.
- Achieving high standards and delivering results with accuracy and attention to detail.
- MS Office Applications
- Graduate & above in any discipline

Skills that will help you in the role:

- Min. months of experience in customer service/call centre experience
- Excellent oral communications skills and written skills
- Focus on the customer and a positive, professional attitude

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

  • Property Advisor

    3 weeks ago

    Sadashiv Peth, Pune, Maharashtra, India Our Property Advisor Full time

    **Job Title: Property Advisor** **Company**: Our Property Advisor **Location**: Pune **About Us**: Our Property Advisor is a leading real estate firm in Pune, dedicated to providing expert property solutions and exceptional customer service. We pride ourselves on our in-depth market knowledge and personalized approach to real estate. **Position...

  • Property Sales Advisor

    4 days ago

    Bavdhan, Pune, Maharashtra, India Our Property Advisor Full time

    **Job Title: Property** **Sales Advisor** **Company**: Our Property Advisor **Location**: Pune **About Us**: Our Property Advisor is a leading real estate firm in Pune, dedicated to providing expert property solutions and exceptional customer service. We pride ourselves on our in-depth market knowledge and personalized approach to real estate. **Position...

  • Service Advisor

    3 months ago

    Pune, Maharashtra, India Unnati Vehicle Private Limited Full time

    Attendance 90%. Understand the reason of accidental damage of vehicle and condition of vehicle as well as customer. Detail inspection of vehicle for accidental damages, claim form to be filled by customer only on his hand writing. Attending the customer and will ensure all the vehicle valid documents for further insurance claim process. All required...

  • Automotive Customer/service Advisor

    3 days ago

    Viman Nagar, Pune, Maharashtra, India Narayana Enterprises Full time

    Job Descriptions (JD) Overview: - **Automotive Customer Advisor**: - **Role**: Guide customers through the vehicle purchasing process, providing expert advice on car features and financing options. - **Key Responsibilities**: - Greet and assist customers in selecting the right vehicle. - Offer detailed information on vehicle features and benefits. -...

  • Customer Services Advisor

    3 months ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    _**Job Title: Customer Service Advisor **_ **Location**: Malad, Mumbai. **Experience**: 0 months to 12 months **Salary**: Up To _35,000 INR_ per month As a Customer Service Advisor, you will play a key role in ensuring the satisfaction and loyalty of our customers. **Responsibilties**: - Handle Escalated Inquiries - Provide Leadership - Customer...

  • Service Advisor

    3 months ago

    Pune, Maharashtra, India S. R. Prime Solutions Full time

    **About Us**: We are a leading HR recruiting agency committed to finding exceptional talent for esteemed organizations in the automotive industry. Presently, we are representing a reputable organization dealing with various ranges of four-wheelers in Chakan, Pune. We are seeking skilled Service Advisors / Body Shop Advisors to join their team. **Key...

  • Service Advisor

    2 weeks ago

    Pune, Maharashtra, India Nand Imperial Full time

    **Job Summary**: The Service Advisor is a key customer-facing role within our two-wheeler service center. You will be responsible for delivering exceptional customer service, managing service appointments, and ensuring that all service and repair work is completed to the highest standards. Your primary goal is to enhance the customer experience by providing...

  • Customer Service Advisor

    3 weeks ago

    Kharadi, Pune, Maharashtra, India Growinity Solutions Full time

    Customer Success Advisor - Location - Kharadi, Pune - Shifts - Rotational Shifts - Day shift for Females until 9 PM - Rotational for males, last logout 2 AM - Salary - Fresher - Upto 28k - Experienced - Upto 40k - 6 days working (Rotation week offs) - Immediate Joining. Requirements: - Excellent communication in both English and Hindi. -...

  • Service Advisor

    3 months ago

    Mumbai, Maharashtra, India Shivam Autozone (India) Pvt. Ltd. Full time

    Designation - Service Advisor Urgently required. (NP of maximum 15 days) **Location is Mumbai.** Minimum Experience: - 2 - 5 years. Package Offered: - Rs.15k/- to Rs.22k/- per month. Service Advisor Job Description: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service...

  • Service Advisor

    4 months ago

    Pune, Maharashtra, India BRAHMA MOTORS( ROYAL ENFIELD) Full time

    Role - Service Advisor Responsibility - 1. Attend the customers and check their problems 2. Discuss with customer and understand there another problems accordingly inform to technician. 3. Coordinate with Floor Supervisor and Manager. 4. Input all the details regarding twirler input in software. 5. At list 12th pass required for this position **Job...

  • Beauty Advisor

    3 months ago

    N I B M, Pune, Maharashtra, India Acme Service Full time

    Job Description - As a Beauty Advisor, you will be responsible for providing exceptional customer service and expert product knowledge in the realm of beauty and cosmetics. Your primary goal is to assist customers in finding the products that best suit their needs and preferences, while also driving sales and maintaining a clean and organized work...

  • Customer Service Advisor

    3 months ago

    Mumbai, Maharashtra, India Evercaring Pharmacy Full time

    Customer Service Advisor - Telesales (Night Shift) **Key Responsibilities**: - Engage with US-based customers, via telephone to provide information about products or services, take orders, answer questions, and handle complaints. - Utilize effective sales techniques to upsell products and services. - Work towards meeting or exceeding individual and team...

  • Service Advisor

    3 months ago

    Pune, Maharashtra, India Getnaukri Full time

    **Service Advisor** **Number of vacancies: 05** 1. Greet customer. 2. Prepare RO and mention all require repair in customer voice. If required arrange for road test. 3. Explain customer for what we are going to perform repair on his car. 4. Exact estimation of price and time for the same. 5. In case of waiting customer make him/ her, comfortable in...

  • Service Advisor

    3 months ago

    Pune, Maharashtra, India B.U.Bhandari Motors Pvt. Ltd Full time

    Designation : Service Advisor Education : DME/ DAE/ BE Job Location : Baner Job Role: 1. Customer handling & Business development 2. CSI 3. VAS 4. Estimate preparation & approval on time 5. Timely car services & feedback updation **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone...

  • Service Advisor

    3 months ago

    Pune, Maharashtra, India B.U. Bhandari Motors Pvt. Ltd Full time

    Designation : Service Advisor Skills Required : Excellent communication, Convincing, product sales, computer knowledge, technically expert Job Role: 1. Customer handling, timely car status updation to customer, Estimate preparation 2. Business development 3. 100% CSI fulfilment 4. Convincing customer for VAS 5. zero escalations / no repeat concerns 6....

  • Service Advisor

    4 days ago

    Nagpur, Maharashtra, India Girnar Motors Full time

    Profile : Service Advisor. Education : Diploma in Mechanic. Experience : 0-2 yrs Experience in Automobile Industry. JD: - Greet customers when they arrive at the parts and service center and direct them to an available mechanic - Consult with mechanics about necessary repairs and possible alternatives to expensive work - Provide customers with in-depth...

  • Service Advisor

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Shivam Autozone (India) Pvt. Ltd. Full time

    Designation - Service Advisor Urgently required. (NP of maximum 15 days) **Location is Mumbai.** Minimum Experience: - 2 - 5 years. Package Offered: - Rs.15k/- to Rs.22k/- per month. Service Advisor Job Description: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service...

  • Service Advisor

    3 months ago

    Pune, Maharashtra, India B.U.Bhandari Motors Pvt. Ltd Full time

    **Job description** Designation : Service Advisor Experience : 3- 5 Years Skills Required : Excellent communication, Convincing, product sales, computer knowledge, technically expert Job Role: 1. Customer handling, timely car status updation to customer, Estimate preparation 2. Business development 3. 100% CSI fulfilment 4. Convincing customer for...

  • Service Advisor

    3 months ago

    Vashi, Navi Mumbai, Maharashtra, India ALL ABOUT MOTORS Full time

    Service Advisor/Floor Manager **Job Description**: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed also managing the technicians on the floor. They may...

  • Service Advisor

    7 days ago

    Vashi, Navi Mumbai, Maharashtra, India ALL ABOUT MOTORS Full time

    Service Advisor/Floor Manager **Job Description**: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed also managing the technicians on the floor. They may...