Customer Support Associate
6 days ago
Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.
- Lead conversion rate.
- Adherence to Customer Service SOP.
- customer support.
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.
- Turnaround time to resolve customer complaints and queries.
- Customer satisfaction level.
- Maintain accurate records and document related to customer service actions and discussions.
- Accurate record management.
**Salary**: Up to ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Online Sales: 4 years (required)
- Customer service & Support: 4 years (required)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 8606450666
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