Receptionist

1 month ago

Prabhadevi Mumbai Maharashtra, India Crest Property Solutions Full time

Team: Management
- **Overall Role Objective**:
A club house receptionist manages the help desk at club house & is one point of person
for the interaction between residents & club house facility & amenities.

**Role Key Accountabilities**:

- Information on guidelines of the club house amenities & helping hands for the
- residents & Apex members, Subcommittee members.
- Booking of amenities.
- Managing guests walked in the club house & charges to be collected for the
- utilization of amenities.
- Manage entire reception / helpdesk at club house.
- Keeping track of amenities booking payment.
- Keeping track of any vendor payment.
- Submission of weekly, fortnightly & monthly report.
- Operational Accountabilities
- Will be responsible to ensure all necessary help are being given to the
- residents & Apex members, subcommittee members.
- Will be responsible for keeping track of amenities usages & collection of
- payment from the guest.
- Will be responsible for booking confirmation to the residents on banquet party
- hall, mini theatre, etc.
- Will keep the track of any payment received from the vendor, guest, etc.
- Submission of payment received TDS, GST calculation sheet to the
- accountant.
- Preparation of cheques payment vouchers.
- Will be responsible to share the amenities guidelines to the residents if
- requested for in coordination with Estate manager.
- Handling phone desk at the reception.
- Filling all details of cheques prepared & payment done to the vendors. Understand the amenities process.
- Experience in coordination skills between client & support staffs.
- Excellent verbal and written communication skills in English.
- Ensuring that all couriers received to be made entry & to be submitted to the
- concern person with required acknowledgement.
- Ensure that the residents/ guest usages the amenities make entry at the reception registers.
- Ensure the lost & found items made entry in the register.
- Coordination with CRE for the club house concern day to day operation,
- communication on the amenities booking, etc.
- Preparing of duty roaster in coordination with CRE’s
- Submission of attendance for salary & billing.
- Ability to work as part of a team.
- MIS and Reporting
- MIS generation and Reporting on daily, weekly, fortnightly & monthly basis
- The payment details such as TDS, GST account details to the client
- accountant for the payment.
- Reconcile the payment paid to the vendor.
- Establish relations with clients during fit out work, project team & residents
- ability to perform required role & responsibility
- **Educational Qualifications**:

- Graduation
- Experience Total Experience of 2+ years in residential complexes with club house experience
- **Key Competencies**:

- Good relationship with the client & residents, English communication
- skills, team player & good in developing personality.

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